5 Things Patient Experience Leaders Want to Know

2018 HealthLeaders Media Experience Exchange delivers opportunity to explore topics and challenges with patient experience peers.

Patient experience leaders have a tremendous challenge on their hands: How can the efforts of their small departments impact encounters with every single patient who enters their health system? Two dozen executives will discuss their approaches, share their solutions, and learn from their peers during a private roundtable forum at the 2018 HealthLeaders Media Experience Exchange, September 10-12  in Scottsdale, Arizona.

In pre-event planning calls, Exchange participants from integrated health systems, academic medical centers, and community hospitals across the U.S. shared their issues, concerns, and questions covering topics they most want to explore with colleagues. Highlights include:

1. The millennial factor. This generation creates new communications challenges and patient care dynamics for health systems. The latest technology is expected; real-time communication is essential; and monitoring social media is mandatory. In addition, there are generational differences as young employees enter the workforce and interact with an aging patient population.
    
2. The power of connection. In a world where clinicians have more demands and less time, one thing patients desire most often gets lost: connection. Patient experience leaders struggle to help busy practitioners understand that listening and building relationships can impact not only satisfaction scores, but also compliance and outcomes.
    
3. Leveraging the details in data. How do you transform thousands of data points into meaningful insights that inspire and motivate change? Patient experience executives want to know how other institutions gather data more quickly and more effectively, and how they are using it to make improvements.
    
4. Consumer orientation. While the rest of the world has made great advancements to enhance the consumer experience, healthcare organizations have been slower to change their ways, making patients conform to the needs of the system. Evolution requires a change in culture, philosophy, and technology. How are others transforming their systems though cultural transformation, digital door fronts, simplifying scheduling, and overhauling billing systems?
    
5. Innovation. From artificial intelligence to machine learning, health systems are exploring all kinds of innovations to move healthcare forward. How might predictive analytics, evidence-based practice automation, digital disruptors, and non-traditional players apply to and accelerate patient experience initiatives?
    

These are just a few of the issues to be explored at the Experience Exchange, along with solutions that are working for participating health systems.

The Experience Exchange is one of six healthcare thought-leadership and networking events that HealthLeaders Media stages annually. While the roundtables are invitation-only, qualified healthcare executives, director-level and above, will be considered. To inquire about the HealthLeaders Exchange program, email us at Exchange@HealthLeadersMedia.com.