Despite chatbots existing since the early days of the internet, it wasn’t until recently that an increasing number of healthcare organizations and facilities began adopting them. The average consumer knows about chatbots — the tiny speech bubbles popping up on just about every website are hard to miss.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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