"You can't get this right if you think of this as you're buying a machine, turning it on, and you're done," he says. "The process of getting it right is it's constantly being updated and you need people who are bridges between the IT and the clinical people to make this work."
Lack of clinical informatics resources in healthcare could slow this progress, says Hersh.
"We always need to resist the temptation to just sort of throw technology at things," he says. "People who have knowledge and experience in informatics know that there are things you need to do, and ways you need to look at things, to make the best use of technology."
Scott Mace is the former senior technology editor for HealthLeaders Media. He is now the senior editor, custom content at H3.Group.