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Humana, Salesforce Sign Agreement for Care Coordination Platform

By Jack O'Brien  
   September 02, 2020

The Louisville-based insurer will deploy Salesforce Health Cloud for its new Enterprise Clinical Operating Model.

Humana Inc. and Salesforce signed a multiyear agreement Wednesday morning for the Louisville-based insurer to deploy Salesforce Health Cloud for its new Enterprise Clinical Operating Model.

The new care coordination platform is aimed at supporting Humana's multidisciplinary care team and aligning their work with "members' needs to receive care and stay healthy."

Additionally, Humana will be offering its care teams a centralized view into patient care through the collaboration with Salesforce and "API-led connectivity using MuleSoft," a San Francisco-based software company.

"Humana's journey towards integrated care is so important to delivering the best possible health outcomes for our members. As part of this important work, we're advancing interoperability so providers and participants in a member's care team have connected, simplified healthcare experiences that inherently gives them the freedom to serve the member," William Fleming, president of clinical and pharmacy solutions at Humana, said in a statement. "By improving team collaboration and helping to coordinate the care of our members, we can allow them to focus on their health, instead of updating each doctor and clinician they see."

The announcement comes nearly a month after Humana released its Q2 2020 financials, which included revenues that topped $19 billion and operating cash flows that more than doubled to top $3 billion for the quarter.

Related: Through Pandemic-plagued Q2, Humana's Income Tops $2.5B, Membership Guidance Raised

"We are thrilled to partner with Humana to power its digital transformation and connect the healthcare ecosystem across members, providers and caregivers," Dr. Ashwini Zenooz, chief medical officer and senior vice president of healthcare and life sciences at Salesforce, said in a statement. "With Salesforce, Humana will transform the member care experience and support the health and wellness for millions of its members."

Related: Salesforce Adds New Healthcare Provider Relationship Management and Analytics Tools

According to a press release, the companies will also collaborate on developing healthcare solutions through an innovation lab based in Humana's studio_h location in Boston.

Related: Microsoft, Allscripts Ink 5-Year Extension

Editor's note: This story was updated on September 3.

Jack O'Brien is the finance editor at HealthLeaders, a Simplify Compliance brand.

Photo credit: Indianapolis - Circa May 2018: Interior of the Salesforce Tower. is a cloud computing company and has added 800 new jobs to Indianapolis II / Editorial credit: Jonathan Weiss /

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