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Analysis

Keys to Interoperability May be in Consumers' Hands

By smace@healthleadersmedia.com  
   November 15, 2016

Barchi said he forward to accelerating innovation on the care coordination front.

"There's an expectation in the technology industry that we have absolute huge airplane hangars full of people at desks making phone calls and checking up on people at home," he said.

"Even in a $7 billion health system, I might be able to introduce you to our 17 care coordinators individually by name, so we're not at the level where large health systems have these workforces that are incented to keep people healthy."

Rooting Out Inefficiencies
Speaking at the same event, another speaker said technology is showing promise to squeeze inefficiencies out of back-office work.

"The provider is the main deliverer of healthcare," said Jim Dougherty, who serves as CEO and co-founder at Madaket Health, a cloud-based service startup, which automates provider enrollment in payer plans.

"We've said we're going to focus on making their lives better," said Dougherty, a former member of the board of directors of Beth Israel Deaconess Medical Center in Boston.

Such enrollment still relies too often on laborious fax-based workflows. Via Madaket, a process that used to take a provider and payer 45 days "now takes two days, which benefits everybody," he said.

Such cloud-based technology platforms can also be extended to accelerate other workflows.

"We at New York Presbyterian have this issue," Barchi said, commenting on Madaket's technology. "Mass General has this issue. Mayo has this issue. We all have this credentialing and payer issue with vendors. This is the kind of solution that will get in and solve a problem that occupies anywhere from 10 to 30 full-time employees on this kind of issue."

One concern is whether to implement such point solutions in a piecemeal fashion, or to looking "to change the way that we're running the healthcare system."

Barchi said part of the answer will come from the next generation of electronic medical records.

"There are always upgrades that are happening to get better and better at sharing data," Barchi said.

Scott Mace is the former senior technology editor for HealthLeaders Media. He is now the senior editor, custom content at H3.Group.


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