Why technology in healthcare is a balancing act for patients and providers

Today’s healthcare consumers don’t just want excellent care; they want care delivered with more  eas e , convenience and choice. Data from our "2019 Healthcare Consumer Trends Report" shows that 51.3% of patients cited convenient, easy access to care as the most important factor in their healthcare decision making -- more important than brand reputation, quality of care, providers’ bedside manner or insurance coverage.