Hospitals adapt ERs to meet patient demand for routine care

When it's time for medical care, where do you go? The doctor's office? An urgent care clinic? Or the nearest hospital? As many as 1 in 3 Americans sought care in an ER in the past two years, according to a recent poll by NPR, the Robert Wood Johnson Foundation and the Harvard T. H. Chan School of Public Health. That relatively high frequency may be a matter of convenience, even though many in the poll also report frustration with the cost and quality of care they received in an ER.