Working in the emergency department over the years, there have been times when Dr. Anthony J. Billittier IV has grown frustrated with the nation's health care system. He sees a system that isn't customer focused and isn't delivering care the way patients want it – and certainly isn't always providing the right care at the right time in the right place.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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