Nurses should engage patients in their care plan, according to this CNO.
Nurses wear many hats in the industry, but their primary focus is on patient interaction and care delivery.
According to Cassie Lewis, chief nursing officer at Bon Secours’ Richmond market, part of Bon Secours Mercy Health, and HealthLeaders Exchange member, improving patient engagement begins with the day-to-day interactions between the patient and the bedside nurses who care for them.
Here are some tips on how nurses can engage with patients and make them feel more comfortable.
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G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
Nurses must learn how to communicate and build relationships to develop trust and create a safe space for patients to be vulnerable.
CNOs should encourage nurses to conduct seamless handoffs and bedside reports.