The CEO of Baystate Health is addressing the ongoing healthcare crisis and its impact on the area's largest healthcare system. Baystate Health President and CEO Peter Banko says "We are in the midst of one of the most challenging environments that our organization and the healthcare industry have ever faced." Banko went on to say that Baystate Health has experienced more than $300 million in operating costs over the past few years and that expense growth continues to outpace their revenue growth. He acknowledges room for improvement, noting that Baystate's patient experience is below national and regional averages.
