CMOs and other leaders can play a pivotal role for healthcare organizations by identifying and addressing inefficiencies and friction points.
While identifying inefficiencies, healthcare leaders should rely on frontline caregivers, according to Todd Czartoski, MD, chief physician officer of MultiCare Health System.
"I'm a big fan of listening to people who are in the trenches doing the work," Czartoski says. "There is no substitute for talking with as many people as possible about the experience of providing care and any inefficiencies that may be present."
View the video below to get Czartoski's tips on identifying inefficiencies and friction points at healthcare organizations. Click here to read the accompanying HealthLeaders story.
Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
CMOs and other healthcare leaders should rely on frontline staff to identify inefficiencies at their organizations.
Listening to patients help CMOs and healthcare leaders identify what is working and what is not working.