Rev cycle leaders from UNC Health and Kaleida Health shared these insights on successful technology investment strategies during the most recent HealthLeaders' The Winning Edge series.
Jeannine Mages, Vice President of Clinical Revenue Cycle at Kaleida Health, and Christina Slemp, System Vice President of Revenue Cycle – Financial Services at UNC Health joined HealthLeaders during the most recent installment of our The Winning Edge series to discuss investments in revenue cycle technologies. Check out some of their tips in the infographic below, or read more here.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Robust change management strategies that enable bidirectional communication between frontline workers and leadership is essential for achieving staff buy-in.
Post-implementation, leaders must continuously track performance against the initial business case and be prepared to shift strategy if the technology is not meeting expectations.