Moving to a full implementation of MyChart billing led to more than $1 million in revenue on aged accounts by simply making old balances visible and easy to pay.
When INTEGRIS Health implemented full MyChart billing in its Epic system, it automatically pulled in years-old balances and made them visible to patients. Patients logging in were notified of past due amounts, and that was enough to get them to pay.
Before any marketing or other outreach efforts, INTEGRIS collected more than $1 million within a month on accounts older than two years just by "the simple fact of putting it in front of somebody and making it easy to pay," according to Mike Lorenz, Revenue Cycle Director at INTEGRIS.
In this episode of HL Shorts, Mike Lorenz explains the unexpected results of the tech rollout.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Implementing MyChart billing in Epic resurfaced old account balances and reminded patients what was owed.
INTEGRIS Health collected more than $1 million on accounts older than two years in the first month of its new billing platform.
Making the patient experience simple, easy, and transparent is a core requirement for successful collection strategies.