Silence is a great indicator that a change management strategy hasn't worked, says this CNO.
On this episode of HL Shorts, we hear from C.J. Marbley, CNO at University Medical Center New Orleans, LCMC Health and CNO/COO at New Orleans East Hospital, and HealthLeaders Exchange member, about how to spot the signs of resistance to change in your nursing workforce. Tune in to hear his insights.
G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
If nurses don't feel comfortable providing honest feedback, then communication between them and leadership will be ineffective.
Silent acceptance can indicate disengagement in the workforce or a lack of psychological safety in the work environment.