Hospitals are increasingly adding patient experience positions. Elevating the job to the senior executive level speaks to the growing importance of patient experience in healthcare.
The Mount Sinai Health System in New York has added a senior executive to its C-suite, and it's a nurse: Sandra Myerson, MBA, MS, BSN, RN, who's taken on the newly-created position of Senior Vice President and Chief Patient Experience Officer.
Serving the Mount Sinai Health System and the Joseph F. Cullman Jr. Institute for Patient Care, Myerson had been on the job "all of nine days," when we talked on the phone last week about her short- and long-term goals, as well as the scope of the brand new role.
Although hospitals have increasingly been employing directors of patient experience, elevating the job to the senior executive level speaks to the growing importance of patient experience in healthcare.
"It's not just about how we're communicating with patients, but how they're moving through their hospitalizations," Myerson says.
Whether patients are visiting one of Mount Sinai's seven hospital campuses, its 12 minority-owned ambulatory surgical centers, or its 45 ambulatory care practices, Myerson says the patient experience should consistently be of the same high quality.
She plans to "work with the executive leadership and the president and CEOs of the hospitals to really define the patient experience across the system, and integrate all of the programs and initiatives so there's consistency."
Alexandra Wilson Pecci is an editor for HealthLeaders.