While competitors continue to struggle with spiraling healthcare costs, Aetna and CVS are celebrating an 8.4% increase in second-quarter revenues. The insurer is achieving this through nimble management and making tough decisions, said David Joyner, president and CEO of CVS Health. In a conference call with Wall Street analysts, Joyner explained how CVS is transforming Aetna via technology. 'We enhanced our operations using technology to automate and streamline processes that improve service and reduce friction for our members and healthcare professionals,' he said. 'We're starting to see the results of these efforts delivering better experiences while also allowing us to better navigate this elevated utilization environment.'
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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