Intelligence Report

Patient Experience: Transforming Culture Across the Continuum

An Independent HealthLeaders Media report
  • August 2016

    Healthcare providers continue to focus on building organizational cultures centered on patient experience excellence, using technology and an assortment of training programs to engage a wide range of staff in this mission. Having moved beyond simply training to meet the demands of HCAHPS, the patient experience movement is now preparing for the next big challenge: providing patient experience excellence across the continuum.

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