"We only have so many people that could be allocated to the team."
There are many advantages to developing RCM solutions in-house, like the security of keeping all information within your organization.
As part of our AI/Finance Mastermind series, Jacqueline Samuel (director of revenue cycle quality, strategy, and analytics) for Grady Health walks us through some of the challenges the system's billing subsidiary, One Grady, runs into when developing their solutions.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
The efforts of the system's in-house development team are stretched across several functions.
Finding the time to train staff and processes to new solutions can also be difficult.