Jeannine Mages of Kaleida Health shares her approach to identifying revenue cycle pain points, which combines data analysis, alignment with organizational goals, and direct feedback from frontline staff.
How do you decide where to invest limited technology dollars in the revenue cycle?
In this episode of HL Shorts, Jeannine Mages, Vice President of Clinical Revenue Cycle at Kaleida Health, shares her approach to identifying pain points that are prime candidates for a technology solution. She weighs data analysis, alignment with strategic goals, and direct feedback from staff to determine when a new technology platform can add value.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Identifying opportunities for technology investments starts with an analysis of key performance indicators and metrics.
Ensure that the identified pain points align with the broader strategic goals of the organization.
Round with frontline staff to understand their day-to-day processes and get their direct feedback on operational challenges and potential solutions.