Before selecting a vendor to aid in prior authorization management, health systems should conduct their own "needs assesment," according to Christine Migliaro, VP of front-end revenue cycle operations for physician partners at Northwell Health.
Prior authorizations are an increasingly significant challenge for revenue cycle leaders. Technology vendors offer solutions to ease the process and reduce payer-provider friction, but there can also be a tendency to overpromise and underdeliver.
In this episode of HL Shorts, Christine Migliaro, vice president of front-end revenue cycle operations for physician partners at Northwell Health, shares her tips for success in the vendor selection process.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Begin your vendor selection process with a needs assessment to identify the most impactful challenges or pain points that need to be solved, Migliaro said.
Involve all key stakeholders to ensure that perspectives outside of revenue cycle operations also inform vendor selection.