Data is power in the provider-payer "AI arms race," says Christina Slemp of UNC Health, who explains how providers can use their own analytics to challenge payer tactics and drive contract negotiations.
As payers increasingly deploy AI and automation to manage claims and control costs, providers are finding themselves in a technology "arms race" to keep up. For revenue cycle leaders, the strategic use of AI has become a critical component of payer contract negotiations and a way to hold payers accountable for their own automated processes.
In this episode of HL Shorts, Christina Slemp, System Vice President of Revenue Cycle Financial Services at UNC Health, discusses how her organization is leveraging AI to gain the upper hand in the provider-payer "Battle of the Bots."
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Revenue cycle leaders can use AI-powered data and analytics to "make payers come to the table" during contract negotiations.
Data can be used to challenge payers on inefficient processes, such as excessive information requests.
Providers can also use their own technology to identify where payers are using robotics to make clinical decisions, which can be addressed in contracting and through legislative advocacy.