It take a lot of hard work behind the scenes to create seamless patient experiences.
In this episode of HL Shorts, Seth Katz, vice president of revenue cycle and HIM at University City, discusses the top challenges health systems encounter when implementing technologies to improve patient acces.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Integrating the various technologies used for patient access applications can be a "heavy IT lift," according to Seth Katz, vice president of revenue cycle and HIM at University Health Kansas City.
Ease of use is critical to effective patient access technology implementation.