Insights from RCM leaders show a pivot towards proactive strategy, workforce alignment, and cost-conscious scaling amid ongoing payer friction.
Discussions with revenue cycle leaders at the 2025 HealthLeaders RevTech Exchange reveal a clear shift in focus. While challenges like payer relations persist, the revenue cycle is moving towards proactive, strategic management to navigate a complex landscape. Technology investment must be carefully balanced with workforce development as health systems attempt to scale value without increasing costs.
Check out the infographic below for four key insights revealed during candid conversations with revenue cycle executives.
Infographic: 4 Insights from the 2025 RevTech Exchange by lgale
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Despite tal of voluntary reform, the payer relationship remains adversarial and requires revenue cycle leaders to continue fighting denials and reducing prior authorization volume.
Investing in and upskilling staff alongside new automation implementations is key to driving ROI on technology.
The new mandate for revenue cycle leaders is to scale value without without increasing costs.