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Infographic: Patient Access, According to Patients

Analysis  |  By Luke Gale  
   June 06, 2025

New survey data show that patients desire streamlined, transparent, and digital front-end experiences. Meeting these needs is essential to boosting patient collections and financial success.

Patient expectations are evolving within the shifting healthcare landscape, and their preferences could have a direct impact on health system revenues. Understanding what patients value in their healthcare journey can help to improve efficiency, satisfcation, and upfront payment rates. 

Check out the infographic below to see what matters most, according to a recent Experian Health survey. Or, read additional coverage here

Luke Gale is the revenue cycle editor for HealthLeaders.


KEY TAKEAWAYS

Delivering a more consumer-friendly experience is increasingly critical for health systems to improve their upfront payment collections rates as patients take on greater shares of their healthcare expenses. 

Self-scheduling capabilities, less paperwork, and accurate pricing estimates are some features that patients want from their providers according to a recent survey conducted by Experian Health. 


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