Skip to main content

Analysis

Most Revenue Cycles Use Automation, But Net Patient Revenue is Adoption Factor

By Alexandra Wilson Pecci  
   October 09, 2020

Automation is in place or being implemented at 66% of health system and hospital revenue cycles across the United States.

Most hospitals and health systems are either using or implementing revenue cycle automation, but adoption varies depending on net patient revenue.

Automation is in place or being implemented at 66% of health systems and hospital revenue cycles, finds a survey of 587 chief financial officers and revenue cycle leaders at hospitals and health systems across the United States. Alpha Health conducted the survey through the Healthcare Financial Management Association's Pulse Survey program. 

According to the survey, health systems are more likely than hospitals to be using or implementing revenue cycle automation tools.

Net patient revenue is also a factor in adoption.

For instance, at organizations with more than $100 billion in net patient revenue, 83.3% use automation, and only 16.7% have never used it.

Comparatively, at organizations with less than $500 million in net patient revenue, only 36% use automation and 60.3% have never used it.

Overall, when respondents were asked whether their organization currently uses or is in the process of implementing revenue cycle automation:

  • 66.8% said yes, we use automation
     
  • 30.4% said no, we have never used automation
     
  • 2.8% said no, we do not use automation anymore

Health systems are more likely than hospitals to have automation in their revenue cycle operations. Respondents said:

  • Yes, we use automation (77.2% of health systems vs. 62.6% of hospitals)
     
  • No, we have never used automation (20.3% of health systems vs. 34.4% of hospitals)
     
  • No, we do not use automation anymore (2.4% of health systems vs. 3% of hospitals)

Alexandra Wilson Pecci is an editor for HealthLeaders.


Get the latest on healthcare leadership in your inbox.