Two revenue cycle leaders shared their strategies for success in technology investments during the most recent episode in the HealthLeaders' The Winning Edge series. Hear what they have to say about building business cases, managing the human element of implementation, and cutting through the hype around AI.
Jeannine Mages, Vice President of Clinical Revenue Cycle at Kaleida Health, and Christina Slemp, System Vice President of Revenue Cycle – Financial Services at UNC Health joined HealthLeaders during our most recent edition of the Winning Edge, a series of webinars dedicated to the sharing of soultion-focused insights for healthcare exeuctives.
Watch the video below, or read a recap here.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Business cases for technology investments should include considerations for "soft" benefits that extend beyond hard-dollar ROI.
Robust change management strategies that include significant employee involvement and bidrectional communication between frontline staff and leadership are essential to successful technology implementations.
When it comes to AI, health systems should consider establishing strong governance structures that discourage chasing the "shiny new toy."