The Great Payoff: Transforming Patient Satisfaction ROI in the Revenue Cycle
As a result of new regulations, workforce considerations, and technology needs, revenue cycles have turned an eye to creating a more positive patient financial experience—but are they seeing their hard work pay off?
An emerging theme from a recent roundtable conversation was the emphasis on patient education and how that plays into the patient experience. Patients don’t always understand the complexities of the billing process, such as payer contractuals, and do they really need to? Patient education takes an organization time, effort, and money to do a good job of informing patients about their financial responsibilities, yet it is essential to create a patient-centric experience.
Read on to learn more from revenue cycle leaders who met in Nashville for a roundtable discussion and discover the strategies the participants are using at their organizations to drive the patient financial satisfaction ROI needed to survive and thrive.