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At a four-star veterans’ hospital: Care gets ‘worse and worse’

July 17, 2017

Inside the unassuming red-brick walls of the Manchester, NH Veterans Administration medical center is ground zero for an extraordinary rebellion led by doctors who say they have almost no say in how the hospital is run, lack tools to do their jobs, and witness chronic shortcomings in patient care. They say the four top administrators, only one of them a doctor, seem more concerned with performance ratings than in properly treating the roughly 25,000 veterans who go to Manchester for outpatient care and day surgery each year.

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