Kaiser Permanente has reversed a decision to stop offering its heavily used after-hours urgent-care services in Kensington, MD, after members protested, the Washington Post reports. The HMO sent a letter to members three weeks ago informing them that urgent care at its Kensington Medical Center would end effective Feb. 28. The after-hours services were to be relocated to a Kaiser facility about 10 miles away. But after protests from members, Kensington Mayor Peter C. Fosselman, and Rep. Chris Van Hollen (D-MD), Kaiser officials decided to keep urgent-care services at Kensington but with shorter hours.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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