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Montgomery Named President of CVS Pharmacy Retail

Analysis  |  By John Commins  
   November 23, 2020

Montgomery now is a Board Partner at venture capital firm Greycroft. In August, she resigned as CEO from home furnishings retailer Crate & Barrel, where she was credited with transitioning the company toward online sales.

CVS Health Corporation on Monday announced that former Crate & Barrel CEO Neela Montgomery has been named president of CVS Pharmacy Retail, overseeing the company's more than 10,00 retail stores across the nation.  

"I am thrilled to lead CVS Pharmacy with its 190,000 dedicated colleagues and join such an outstanding leadership team," said Montgomery, who starts on November 30.

"CVS Pharmacy plays a unique and important role in the health needs and lives of Americans. Increasingly these health care touch points will be digital, virtual and in-person," she said. "This is a fantastic opportunity to help accelerate the company's bold vision to deliver consumer health services in the community and ensure CVS Pharmacy plays an essential role in customers' health moments."

Montgomery now is a Board Partner at venture capital firm Greycroft. In August, she resigned as CEO from home furnishings retailer Crate & Barrel, where she was credited with transitioning the company toward online sales.

She brings with her more than 20 years of retail experience with her to CVS. Before Crate & Barrel, Montgomery served as Group Executive Board Member of the e-commerce retailers Otto Group.

"Neela is a seasoned retail industry leader with extensive digital and e-commerce experience," said Karen S. Lynch, who becomes president and CEO of CVS Health in February 2021.

"She brings deep consumer insights that will allow us to better anticipate consumers' changing needs and deliver even more value to our customers in local, personalized ways," Lynch said. "Neela is well-positioned to lead CVS Pharmacy today and into the future."

Before joining Otto, Montgomery served as UK General Merchandise Director at Tesco PLC, the British multinational retailer and a top 10 international retailer. She held a number of senior management positions with Tesco, including UK e-commerce director and chief merchant for Tesco Malaysia.

Montgomery will report directly to Lynch and become a member of the company's executive team. She earned a Bachelor of Arts degree in Literature and Language from Oxford University and holds an MBA from INSEAD in France and Singapore.

“This is a fantastic opportunity to help accelerate the company's bold vision to deliver consumer health services in the community and ensure CVS Pharmacy plays an essential role in customers' health moments.”

John Commins is a content specialist and online news editor for HealthLeaders, a Simplify Compliance brand.

Photo credit: Anderson - Circa April 2018: CVS Pharmacy Retail Location. CVS is the Largest Pharmacy Chain in the US. Jonathan Weiss / Shutterstock


KEY TAKEAWAYS

Montgomery brings with her more than 20 years of retail experience with her to CVS. Before Crate & Barrel, Montgomery served as Group Executive Board Member of the e-commerce retailers Otto Group.

Before joining Otto, Montgomery served as UK General Merchandise Director at Tesco PLC, the British multinational retailer and a top 10 international retailer.

She held a number of senior management positions with Tesco, including UK e-commerce director and chief merchant for Tesco Malaysia.

Montgomery will report directly to Lynch and become a member of the company's executive team.


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