A medical group's organizational efforts have improved its electronic medical record's user friendliness.
At Gould Medical Group, a multipronged effort to ease the use of its electronic medical record has contributed to physician satisfaction and low burnout rates.
The physician group contracts exclusively with Sacramento, California–based Sutter Health, which features 20 acute care hospitals.
"Internally within Sutter, which has eight medical groups, we consistently have the highest or second-highest physician satisfaction score, and we have the lowest physician burnout score," says Martin Pricco, MD, MBA, president of Gould Medical Group.
In recent American Medical Group Association survey data, Gould has ranked at about the 75th percentile for physician satisfaction. A decade ago, the ranking was about the 55th percentile.
In addition to enhancing the EMR for ease of use, Gould has taken several actions in recent years to boost physician satisfaction. "We did individualized rounding with physicians and board members, changed the organizational structure within the group, and added leadership talent at the department level," Pricco said.
Enhancing the electronic health record at Gould, which employs 360 clinicians, has boosted physician satisfaction and quality of care, he says. "We're pleased that we have an efficient and satisfied medical group when it comes to the EHR. It contributes to having more satisfied patients and better quality of care, and that is hard to put a price on."
Christopher Cheney is the senior clinical care editor at HealthLeaders.