HealthLeaders Media Council members discuss how they have redesigned care delivery to support population health management in their organizations.
This article first appeared in the May 2017 issue of HealthLeaders magazine.
Associate Vice President
Population Health and IT Strategy
Office of Information Systems and
UMass Memorial Health care
We have a designated entity within our organization called the Office of Clinical Integration, which functions as a population health management organization. Through that department, we have established value-based and population healthcare services, including care management.
We’ve also provided tools that create alerts when our patients are admitted to nearby hospitals, so we can better manage the patients and ensure their conditions are monitored and that they’re getting necessary care. In addition, we are evaluating our entire workflow so we can care-manage the self-insured population. We are in the process of moving toward a more comprehensive care management platform.
In addition, we have a variety of folks in our care management organization, including social workers and navigators who help our patients move through the system and access services.
The technology around population health is really interesting. While there were few vendors in the field a couple years ago, we’re almost saturated at this point. While the programs used to specialize in one specific kind of data, they cross-specialize more today, with care management programs getting into analytics, for example.
You need a good, robust care management tool that does a lot of things that allow your care managers to interact with it. Our organization is currently in the middle of transitioning to EPOCH, with plans to go live in October.
Lena J. Weiner is an associate editor at HealthLeaders Media.