Primary care is one of the top most strategic service lines in the next two to five years, according to HealthLeaders Media's Intelligence Unit. In this feature, Council members detail how they have improved the quality and coordination of care with primary care at the foundation of their provider systems.
How does primary care fit into your organization's overall service line strategy and what are the main goals for your primary care service line?
Xavier Sevilla, MD
Vice President of Clinical Quality for Physician Services
Catholic Health Initiatives
On the healthcare landscape: We are focusing on clinical integration, to align physicians and hospitals to deliver coordinated, high-quality care. The foundation of this new care delivery system is primary care. There is overwhelming evidence that a high-performance primary care service line is critical in achieving the triple aim of improving the health of populations, improving the experience of care of our patients, and decreasing per capita healthcare costs. We firmly believe that our primary care service line will be the key to our future success in this new world and at the same time help us achieve our mission of creating healthy communities.
On the role of primary care: There needs to be total transformation in the way that we operate our primary care service line. In April we started a large initiative in our health system to transform our primary care offices across the enterprise into patient-centered medical homes. This involves implementing several high-leverage changes such as team-based care, enhanced access, practice-based population management, improved care coordination, and patient-centered care.
On the added benefits: We believe that by implementing high-performance primary care offices we will also improve the morale and job satisfaction of our primary care physicians and staff. Our goal of transforming primary care will allow us to build a health system that will deliver affordable, coordinated, and high-quality care for all our patients.
John Commins is a senior editor at HealthLeaders.