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ProMedica Partners with Intuitive Health for Hybrid ER

Analysis  |  By Melanie Blackman  
   June 30, 2021

The ProMedica Toledo Hospital Emergency and Urgent Care, slated to open in early November, will operate as a hybrid clinic with a full-service ER and an urgent care clinic open seven days a week.

ProMedica has partnered with Intuitive Health, a Dallas-based retail healthcare operator, to open the first hybrid emergency room and urgent care clinic in northwest Ohio, the health system announced Tuesday.

The ProMedica Toledo Hospital Emergency and Urgent Care, slated to open in early November, will operate as a hybrid clinic with a full-service ER and an urgent care clinic open seven days a week, providing patients with access to immediate, appropriate care with lower costs.

The partnership with Intuitive comes just over two months after ProMedica signed a collaborative agreement with The MetroHealth System in Cleveland to operate a comprehensive skilled nursing and rehabilitation center.

"ProMedica is excited to partner with Intuitive Health to bring the hometown Five-Star services of ProMedica Toledo Hospital closer to home for patients who live or work in the Toledo suburb, Maumee, and the surrounding communities," Dawn Buskey, ProMedica president of acute care, said in a statement.

The emergency room and the urgent care center will both be equipped with their own lab equipment, radiology suite, and ER-licensed physicians. Walk-ins and appointments will both be welcome, and patients will be informed prior to treatment whether they will be treated and billed as urgent care patients or ER patients.

Intuitive pioneered the freestanding emergency center and urgent care model, and since 2008, has partnered with health systems to build, operate, launch, and retain freestanding hybrid ER and urgent care facilities in 10 major U.S. markets.

“Health care is changing, and consumers are demanding better service with an emphasis on convenience, safety and value," Thom Herrmann, CEO of Intuitive Health, said in a statement. "Our combined Emergency and Urgent Care model provides the convenience and efficiency of a top retailer while delivering the highest level of clinical care and customer service that patients demand."

Related: New ProMedica Exec: SDOH Strategies 'Critical' for Industry Success

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Melanie Blackman is the strategy editor at HealthLeaders, an HCPro brand.

Photo credit: Toledo - Circa September 2020: ProMedica headquarters in Toledo. ProMedica is a health care system. / Editorial credit: Jonathan Weiss / Shutterstock.com


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