Revenue cycle leaders bridge financial, clinical, and operations functions. A report from HealthLeaders Media Revenue Cycle Exchange.
This article first appeared in the May 2015 issue of HealthLeaders magazine.
Revenue cycle leaders at hospitals and health systems oversee the complex interplay of financial necessity, clinical work, and regulations. To them falls the detail work of collecting payment from insurers and patients, bridging the gap from the finance office to physicians to ensure that clinical activities are properly documented, and negotiating with the information technology and analytics groups for the tools to wrestle data into submission. The tasks necessary for an effective revenue cycle have expanded and become vastly more complex.
At HealthLeaders Media's first Revenue Cycle Exchange, held in late March at the Omni Barton Creek Resort in Austin, Texas, 21 leaders gathered from provider organizations around the country. In small-group sessions moderated by editors from HealthLeaders Media and HCPro (our sister company), these executives shared insights regarding their problems and solutions. Exchange attendees chose the discussion topics through a survey and series of advance calls, coalescing on three big-picture topics.