The state board of health last year received 283 complaints related to 99 of the 172 hospitals licensed by Indiana in 2013. Every one was investigated by a surveyor trained to review documents and medical records, make in-person observations and conduct interviews. In a typical year, about one-third of allegations made to the state are confirmed. As of Sept. 5, 170 hospital-related complaints had been filed this year, and investigations found that 32 percent were confirmed. However, although a health department official might confirm that an incident occurred, what happened might not violate state licensing rules.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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