TechnologyNew Tech at Lenox Hill Hospital Reaches Outside the EHR to Capture the Patient's Story
Nurse leader rounding software on iPad Minis raises HCAHPS scores, but will need to be carefully integrated with the EHR.
NursingHospitality Trumps Clinical Outcomes When It Comes To Patient Satisfaction
Patients' ratings of hospitals have almost no correlation to the quality of care, new research finds.
NursingHone Nurse Listening Skills for Better Patient Experience
When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience.
Clinical CarePatient Outcomes No Better For Joint Commission–Accredited Hospitals Than Peers
The study finds no association between hospital accreditation and lower mortality, and only slightly better outcomes for 30-day readmissions for...
InnovationVideo App Improves Physician-Patient Communication, Engagement
Northwell neurosurgeon develops app that enhances patient encounters and improves satisfaction scores.
InnovationBuild Brand Loyalty by Focusing on Patient Experience
Experts weigh in on trends behind growing discipline.
NursingQuiet, Please! Nurse-Led Initiative Reduces ICU Noise
With a decibel meter, the neurosurgical ICU staff measured noise levels on the left and right sides of the nurses'...
InnovationAre Current Patient Satisfaction Surveys Good Enough?
Baylor research suggests CAHPS provider surveys are not useful. A new questionnaire could provide deeper feedback.
Clinical Care5 Ways to Improve Collection of Patient Experience Data
The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with...
Clinical CareCMS Delays Hospital Star Ratings Update, Again
Policymakers say they need more time to analyze the impact of the changes on hospitals. However, some related metrics will...
Clinical CareLink Between Improved HCAHPS Scores and Process Improvement Methodologies
A greater share of organizations that use process improvement methodologies than those who do not say they have seen major...