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AI-powered transcription tool used in hospitals invents things no one ever said

By Associated Press  
   October 28, 2024

Tech behemoth OpenAI has touted its artificial intelligence-powered transcription tool Whisper as having near "human level robustness and accuracy." But Whisper has a major flaw: It is prone to making up chunks of text or even entire sentences. Some of the hallucinations can include racial commentary, violent rhetoric and even imagined medical treatments. Such fabrications are problematic because Whisper is being used in a slew of industries worldwide to translate and transcribe interviews, generate text in popular consumer technologies and create subtitles for videos.

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