Enterprises lean on BPOs because they provide a cost-effective way to perform necessary and high-volume, yet mundane and repetitive work – like customer support, outsourced IT, and financial claims processing – that they do not want to handle themselves. The work BPOs do is important, but the experience of working with them is far from seamless.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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