Mass General Brigham's Care Connect employs 12 physicians who log in remotely from around the U.S. to help patients 24/7. Care Connect is one of many AI-based tools that hospitals, doctors and staff are testing for a range of medical tasks, from note-taking and reviewing diagnostic results, to billing and ordering supplies. Proponents of AI say these programs can help relieve burnout and worker shortages by reducing time spent on administrative tasks. Some research shows they may improve diagnoses. But critics worry that AI agents can miss important details such as overlapping medical conditions, whether patients can afford or get to follow-up care, and family dynamics that personal physicians understand because they treat patients long-term.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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