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Survey: Patients Favor a Hybrid Model of Care

Analysis  |  By Credentialing Resource Center  
   November 18, 2021

More than 1,000 patients and 600 providers were surveyed about their telehealth experiences earlier this year.

This article was first published November 17, 2021, by HCPro's Credentialing Resource Center, a sibling publication to HealthLeaders.

More patients turned to telehealth during the COVID-19 pandemic and a majority of them intend to continue to use it, according to a new survey conducted by GoodRx.

More than 1,000 patients and 600 providers were surveyed about their telehealth experiences earlier this year. Of the patients surveyed, only 17% reported using telehealth prior to the pandemic. An additional 47% reported using telehealth for the first time during the pandemic.

When asked about future use of telehealth, one-quarter of respondents said they will use telehealth only instead of in-person visits. Most respondents (63%) said they planned on using a hybrid model that combines in-person visits with telehealth.

Among providers, nearly 44% reported that the level of care provided through telehealth was better than in-person. Telehealth was also seen as having a positive impact on patient outcomes and experiences, with 70% reporting that it improved patient continuity of care and 60% reporting that it improved patient adherence to medication.

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