When COVID-19 safety protocols shifted whole sectors of the health care industry from in-person visits to a telehealth model, Arjun and Hannah Verma watched their parents - a pulmonologist and a cardiologist - fret about some of their elderly patients who were unprepared for the switch. The elder Vermas were concerned that their patients who didn't own camera-enabled devices or know how to use videoconferencing platforms would be forced to forgo critical care.