Alexandra Wilson Pecci is an editor for HealthLeaders.
Consumer protection officials have downgraded the issue of surprise balance bills from one of the biggest consumer challenges to "barely an issue" since the Emergency Services and Balance Billing Law went into effect in 2014.
Adopted from the marketing industry, customer segmentation allows health systems to further customize the patient financial experience and help them get paid.
Manual processes and big bills adds up payment lags.
At the HealthLeaders Revenue Cycle Exchange, revenue cycle leaders from top organizations around the country shared ideas and innovations with their peers.
Patient and financial advocates provide an opportunity to boost patient engagement and get hospitals paid.
For hospitals, a lack of coverage for chronically ill patients translates to more uncompensated care and bad debt.
Use behavioral segmentation to tailor payment options to patient's needs and preferences.
Patient and financial advocates are increasingly becoming part of patient care teams. Don't miss the opportunity to boost patient engagement through advocacy.
Hospitals should take action in the face of shrinking Medicaid rolls and revenue loss.
New research finds that mothers who receive a surprise out-of-network bill after having their first baby have 13% higher odds of switching hospitals for their second delivery.