"I saw [patients' appreciation] front and center. Many people at the facilities I worked at would just break down and cry. I never forget the fact that patient advocacy is at the forefront of the patient experience at any facility," Pattie Froehling-Gilliam said during...
The bills themselves stood in the way of people paying, with only 43% of respondents to a new survey saying they fully understood their most recent medical bill.
A survey finds that 35% of Millennials received a surprise medical bill in the past 12 months, and more than half of those bills were for more than $2,000.
As the COVID-19 pandemic wears on and worsens, revenue cycle leaders need to think about long-term, consumer-driven solutions to stay afloat and ahead of competitors.
That's not only true for preferences you'd expect from consumers during a pandemic, like telehealth, but also for direct revenue cycle functions like patient access.
In responding to an ONC task force draft report about clinical integration and reducing administrative burden in healthcare, Medical Group Management Association calls for additional steps to reduce the administrative burden of prior authorizations.
Kimberly Scaccia, vice president of revenue cycle at Mercyhealth, outlines a methodical, multistep action plan for creating a denials management solution.
