Alexandra Wilson Pecci is an editor for HealthLeaders.
A new report shows 12% percent of organizations offer no pricing transparency options at all.
Using AI-powered automation to follow up on the status of outstanding claims resulted in increased revenues and cost savings for one health system.
Many revenue cycle leaders want to be the gatekeepers of cost information, but clinicians need to have those conversations, too.
Requiring across-the-board health plan contracting from providers would eliminate most out-of-network billing, researchers say.
States continue their efforts to curb surprise medical bills, even as lawmakers push for a federal solution.
Stakeholders agree surprise billing is a problem but offered different solutions for how to tackle it during a congressional hearing.
Consumer protection officials have downgraded the issue of surprise balance bills from one of the biggest consumer challenges to "barely an issue" since the Emergency Services and Balance Billing Law went into effect in 2014.
Adopted from the marketing industry, customer segmentation allows health systems to further customize the patient financial experience and help them get paid.
Manual processes and big bills adds up payment lags.
At the HealthLeaders Revenue Cycle Exchange, revenue cycle leaders from top organizations around the country shared ideas and innovations with their peers.