Alexandra Wilson Pecci is an editor for HealthLeaders.
"The game changer for telehealth post pandemic is a whole new population will now have the experience of using the technology for the first time," says Gurpreet Singh, partner and health services leader at PwC.
"It's something tangible that we can do for our own employee population during COVID-19," says ProMedica's president of social determinants of health, Kate Sommerfeld.
"Now is not a time to say no to creative ideas," says Ric Sinclair, chief strategy and product officer at Waystar.
The pandemic crisis is disrupting the revenue cycle, including the revenue ramifications of cancelling elective procedures.
From using blanket advance beneficiary notices to keeping credit card receipts in a shoe box, revenue cycles are filled with bad habits and employees who don't fully understand their jobs.
According to researchers, the increase highlights younger generations' preference for mobile-enabled payments.
Denials, automation, and surprise billing are perennially tricky issues, but new twists on those topics add an extra layer of complexity.
MGMA's Financial Conference kicked off in Nashville this week with in-depth sessions for revenue cycle and healthcare finance professionals.
"Humana is joining an alliance of health plans that are participating with the CAQH DirectAssure solution," Ron Urwongse, director of strategy and innovation for CAQH, tells HealthLeaders.
Several new product and service launches aim to advance the tech-enabled revenue cycle.