Alexandra Wilson Pecci is an editor for HealthLeaders.
In giving patients a more convenient billing experience, Westmed Medical Group also increased collections and reduced time to collect.
More than a quarter of survey respondents also said they plan to adopt text notifications for bill payment/notifications within the next 12 months.
Fifty-six percent of surveyed executives said their organizations can't keep up with EHR upgrades or underuse available EHR functions.
One health system provides a look at its decadelong experience with price transparency.
Hospitals should keep an eye on state and federal efforts to ramp up consumer protections against surprise medical bills.
A system that integrates practice management, revenue cycle management, and EHR functions can increase collections, help develop new payment models, and more.
A pre-access center and three-tiered arrivals process is transforming point-of-service collections at Northeast Alabama Regional Medical Center.
Hospitals and health systems are encouraged to include the guide in their pre-procedure communications with patients and post it on the billing and payment page of their websites.
Many hospitals are instructing surgeons to schedule all Medicare total knee arthroplasties as outpatient procedures.
If the cost savings are there, other insurers will likely follow in Anthem's footsteps.