NAMI Chief Innovation Officer Darcy Gruttadaro shares insights for employers based on her organization's latest survey data.
Employers are struggling more than ever to control and predict rising healthcare costs, which could surge to historic highs of 8% in 2025.
New data from the National Alliance on Mental Illness (NAMI), the nation's largest grassroots mental health organization, shows that mental health challenges like stress and burnout impact workplace morale, productivity, profitability, and retention. These challenges also diminish the value of employer healthcare spending when employees don’t understand their mental health benefits, how to access them or how to use them.
In an exclusive interview with HealthLeaders, NAMI Chief Innovation Officer, Darcy Gruttadaro details the mental health benefit strategies that employers can deploy as healthcare headwinds intensify.
First, the latest data . . .
What the results show
NAMI’s 2025 survey included full-time employees at companies with 100+ workers, with these key findings:
80% report that mental health support helps create a positive workplace culture.
26% of employees don't know whether their employer offers these supports and only 53% know how to access them.
More than 75% of employees want training on this access and other mental health topics like burnout.
Through Gruttadaro’s insight, five strategies emerged to help employers assess the access, use, and value of the mental health benefits they pay for.
Ask the right questions
To understand how well their mental health benefit is working, employers must ask fundamental questions such as:
Are we offering a full range of mental health support and services?
Are employees aware of them and how to access them?
How many phone calls does it take for an employee to get an appointment with a mental health provider?
Gruttadaro understands the challenges employees face.
“I don't want to lose the fact that all of this can be extremely distressing to employees who need and are trying to access mental health care either for themselves or a family member.”
Engage employees and get their feedback
To get answers to these questions, Gruttadaro recommends employee engagement surveys, even tapping into the important conversations that happen in Employee Resource Groups (ERGs).
“HR departments and benefit leads should create feedback loops to learn more from employees about how they are doing accessing the company’s mental health benefits — because at the end of the day, that's what really matters most.”
It is through these feedback loops that employers can identify needs, gaps, and hidden access challenges — each addressed in the next three strategies.
Meet growing need with diverse, expanded resources
“It’s important that employees have mental health supports they can tap into,” Gruttadaro stresses. “Workplace mental health is not just a nice to have. The last thing you want to do is have an employee walk out the door because they did not have their expectations met.”
The NAMI executive adds: “Younger employees have a strong expectation that businesses will make mental health a priority, will make it visible, that leadership will set a culture that shows the importance of it, and that mental health at work impacts all aspects of work — our engagement, our interaction, our performance, our productivity.”
Making mental health visible in the workplace means making sure an employee understands the resources their employer offers. Per Gruttadaro, this support package should include not only traditional mental health benefits, but an Employee Assistance Program (EAP), and digital supports that connect employees to everything from online therapy to meditation apps.
Gruttadaro notes that employees don’t know what their options are because organizations are not doing a very good job on the mental health training side.
“One thing that came through loud and clear in our 2024 and 2025 national polling is that employees really want mental health training — 82% recognize that it is important to a positive work culture. The more employers offer mental health training, the more we raise the visibility of mental health in the workplace.”
Other mental health resources include those outside of the workplace, offered by community organizations like NAMI.
“We offer support groups, free education programs, a whole array of workplace and mental health resources. Sometimes people may not want to access certain kinds of support from their employer,” Gruttadaro notes.
The NAMI website includes education and support programs, access to the NAMI HelpLine for resources and referrals, and a sister site, NAMI Stigma Free, that advances mental well-being in the workplace.
Strengthen health plan oversight to prevent access obstacles
Historically, it has been difficult for employers to obtain data from their health plans. This includes information on health plan practices when it comes to employees. In past interviews, HealthLeaders has learned that some health plans steer employees toward their workplace EAP before facilitating use of their benefits.
When asked about this, Gruttadaro states: “I don’t know how prevalent the practice is, but employers should be asking whether their health plan is requiring EAP first. For acute needs, that wouldn’t be appropriate. If large employers are paying for robust mental health provider networks, they must be accessible to employees.”
“I've done workplace mental health for many years and have been amazed at what I hear. I think employers and benefits leads should be asking much more direct questions and seeking more data from their vendors.”
Gruttadaro recommends that employers write parameters into their health plan contracts and — again —get employee feedback on health plan practices.
Treat mental health supports as a moral and business imperative
NAMI survey shows employees are worried about their finances, physical and mental health, and the state of the world. Yet only a slight majority believe that their company and its senior leadership prioritize employee mental health or care about them personally.
Gruttadaro emphasizes that employer investment in mental health resources isn’t just the right thing to do — it’s a business imperative.
In a press release linked to the NAMI survey, Gruttadaro added: “It takes a commitment for companies to implement mental health education and establish mental health benefits. By doing so, organizations will see the individual and organizational impact of increased productivity, connection, and satisfaction amongst employees who are connected to resources.
Gruttadaro adds: “Our workplaces are a community. They are where we spend the majority of our time. We know that performance and productivity improve when people have a sense of belonging and purpose. Employers must make it very clear that they care about the mental health and well-being of their employees as much as they care about physical health and all aspects of life.”
Eligibility, enrollment, and affordability are at risk for millions of Americans who now rely on the Marketplace for health insurance.
On Mar. 10, HHS proposed the Administration’s first major healthcare rule with a companion press release and fact sheet. In them, the agency articulates how the rule will save money and prevent fraud, waste, and abuse.
There is no question that all undermine affordable healthcare and that all stakeholder groups contribute to high costs, even consumers. But among its policy positions, HHS communicates contradictory ideas: that the current ACA Marketplace is stable — yet artificially inflated, open to adverse risk selection, and no longer in need of cost- and access-friendly premium policies.
Health Affairs has a slightly different conclusion, noting in its two-partanalysis: “The proposed rule is significant and would, if finalized, restrict marketplace eligibility, enrollment, and affordability . . . or erode the value of marketplace coverage.”
“HHS acknowledges as much,” the analysis adds, detailing each of the areas impacted and how up to 2 million people — mostly in Southern states — could lose coverage if the Marketplace’s advance premium tax credits (APTC) and enhanced subsidies are cut, beginning with the next plan year.
Affordability
Health Affairs notes that HHS — along with just about everyone else — “assumes that Congress will not extend the enhanced premium tax credits that expire at the end of 2025. As a result, most marketplace enrollees will see increased premiums.
Further increases could come from premium adjustment methodologies, reinstated from the first Trump Administration, which would raise premiums another 4.5% for subsidized benchmark plans. The new rule also proposed to raise maximum out-of-pocket costs (MOOP) by 15% to $10,600 (individuals) and $21,200 for families.
Enrollment
The Biden-Harris Administration extended the Marketplace Open Enrollment Period (OEP) to roughly 75 days — from November 1 to January 15 — and created a monthly Special Enrollment Period (SEP) for people at or below 150 percent of the federal poverty level.
The new HHS proposed rule would:
again limit the annual OEP to 45 days from November 1 through December 15 and extend this federal requirement to state-based exchanges
eliminate the monthly SEP for eligible low-income Americans — including those transitioning from Medicaid or CHIP — and impose SEP income verification requirements for at least 75% of new enrollees
Any kind of administrative change can adversely affect enrollment. This was one of the primary concerns of the Medicaid unwinding through 2024. HHS’s proposed Marketplace rule raises similar worries.
Eligibility and administrative burdens
HHS has already significantly reduced Marketplace and Medicaid consumer navigator funding from a Biden Administration annual high of $100 million to $10 million. If finalized, the HHS proposed rule could:
eliminate Marketplace eligibility for Deferred Action for Childhood Arrivals recipients. These are the “Dreamers,” or undocumented immigrants who were brought to the United States as children
prohibit gender-affirming care as a Marketplace essential health benefit
deny guaranteed issue to enrollees with past-due premiums
In addition to the above, new/reinstated administrative requirements could also negatively impact eligibility, enrollment and affordability including:
New upfront cost for auto-re-enrollment. $0 premium plans with no coverage changes would incur a $5 monthly premium at re-enrollment until enrollees confirm their eligibility.
Loss of coverage due to premium underpayment. Marketplace premium payments are based on income, which can be difficult to estimate accurately for self-employed and gig workers. Those who underpay their premiums by even a small amount could lose coverage if they do not re-verify income and within a tighter time frame. Citing fraud concerns, HHS notes that this action would reduce federal APTC spending by $820 million in 2026.
Loss of coverage due to premium tax credit reconciliation. Consumers who don’t meet reconciliation requirements could also lose coverage, even though administrative errors and IRS delays could wrongly classify them as non-compliant.
HHS estimates that these measures could save $1.16–$1.86 billion annually, but this would come at the expense of consumers. Hundreds of thousands could lose their APTC eligibility and become uninsured. Health Affairs notes that these changes are likely to impact young, healthy consumers disproportionately — worsening the insurance risk pool and likely driving premiums higher.
Timing
Components of the HHS rule would take effect with differing deadlines, many of which would be unrealistic and unfair per Health Affairs. For example, the elimination of the monthly SEP for low-income consumers would be effective with the final rule versus the end of the 2025 plan year, when enhanced premium subsidies could very likely expire.
We’ll all know a lot more after 30 days, when the comment period ends and HHS works to finalize the rule.
A 'dizzying array' of actions in the first seven weeks of President Donald Trump's second term.
In prior years, the Medicaid unwinding dominated healthcare headlines. Would the resumption of post-pandemic eligibility verifications trigger the disenrollment of millions of Americans? In the words of the Magic 8-Ball: "It is (was) decidedly so."
In the first few months of 2025, there is a new unwinding — the reversal of wide swaths of U.S. healthcare policy now that Administration has transitioned from Biden-Harris to Trump-Vance. As Health Affairs notes, the first 50 days of Trump's second term represent a "dizzying array" of executive orders and announcements in the multiple areas. HealthLeaders has coalesced these into eight major policy areas:
Cost: Hospital and prescription drug transparency
Public Health: Global and domestic policy
Chronic Conditions: The Make America Healthy Again Commission
Reproduction and Gender/Sexuality: Fertility, discrimination
Telehealth: Controlled substances
Prevention and Prescription Drugs: ACA litigation and price negotiation
SDOH: Funding for Medicaid waivers
ACA: Navigator funding and the first Marketplace regulations
The nitty-gritty of this list ranges from cost transparency and negotiation to public, reproductive and social health to what the future holds for the ACA and its now-booming Marketplace.
Cost: Hospital and prescription drug transparency
A new executive order and fact sheet continues actions from both Trump's first term and the Biden Administration.
During the first Trump Administration, an executive order and HHS rule required hospitals to post their prices publicly. For health plans, HHS, Department of Labor, and Department of Treasury rules required consumer-facing pricing tools.
The second Trump Administration seeks tougher hospital oversight. This includes the posting of actual versus estimated prices, which are to be standardized and comparable across hospitals, health plans, and insurers.
The new administration also requires health plans to publish prescription drug price with possible new enforcement actions.
Public Health: Global and domestic policy
The Trump Administration is shifting U.S. public health agenda significantly and in multiple areas:
Global public health: The planned withdrawal from the World Health Organization and the dismantling of the United States Agency for International Development (USAID). The latter affects everything from HIV, malaria and other transmissible diseases to food security.
Vaccine funding and research: A variety of actions that have slowed FDA and CDC vaccine recommendations, could fund CDC research into a vaccine-autism link despite existing lack of evidence, and cancel development a $590 million Moderna bird flu vaccine.
Public information: Access is being restored to multiple public health websites and datasets — HHS, CDC, FDA, the Youth Risk Behavior and National Assisted Reproductive Technologies Surveillance Systems, as well as HIV and LGBTQ youth health disparity pages — after a Trump Administration pulldown with litigation still in progress.
Chronic Conditions: The Make America Healthy Again Commission
A February 13 executive order established the Make America Healthy Again (MAHA) Commission to understand and reduce chronic conditions, including among children. MAHA Commission requirements include a Make Our Children Healthy Again Assessment and Strategy that will assess "threats" posed by prescription medications (e.g., anti-depressants, weight-loss drugs). It will also assess how effective certain federal health data and metrics are (e.g., National Survey of Children's Health).
New HHS Secretary Robert F. Kennedy, Jr. will chair the cabinet-level MAHA Commission, which will include leaders from the FDA, CDC, and the National Institutes of Health (NIH).
Reproduction and Gender/Sexuality: Fertility, care, discrimination
Multiple executive orders look to affect the following:
In Vitro Fertilization (IVF): Added protections to "aggressively reduce out-of-pocket and health plan costs for IVF treatment" — policies that may not extend to same-sex couples or single Americans.
Gender dysphoria treatment: A disruption of evidence-based gender-affirming care, particularly for minors, which "could enable health care discrimination against transgender people."
Federal definitions: HHS proposals for sex and related terms going forward, which "could have widespread implications for agency operations."
Telehealth: Controlled substances
HHS and DOJ extended the effective dates of two Biden Administration rules that will clarify when providers can prescribe select controlled substances to patients via telehealth. One rule pertains to Buprenorphine and other drugs used to treat opioid use disorder, the other to schedule II-V prescriptions by Veterans Affairs providers. The new effective date is Mar. 21, 2025.
SDOH: Funding for Medicaid waivers
HHS rolled back Biden Administration guidance that funded social drivers of health (SDOH) benefits in Medicaid and CHIP. Existing waivers may continue but the approval of future waivers is unclear. Medicaid waivers have become a proving ground for SDOH benefit expansion and could continue to be for even more enrollees. KFF reports that — even after the eligibility redeterminations that disenrolled more than 25 million people — overall Medicaid and CHIP enrollment is 10 million higher than before the COVID-19 pandemic.
Prevention and Prescription Drugs: ACA litigation and price negotiation
The Trump Administration is defending some Biden-era lawsuits. The most significant examples are the:
ACA's preventive services coverage mandate, with a Supreme Court decision expected this summer
Medicare drug price negotiation program, currently with the Third Circuit Court of Appeals.
The Administration is holding on other lawsuits, including those related to short-term, limited duration health insurance (STLDI). HealthLeaders previously covered the Obama-Trump-Biden do-si-do over STLDI term lengths and differing opinions about the effect these policies could have on the ACA Marketplace risk pool.
ACA: Navigator funding and the first Marketplace regulations
Speaking of the ACA, it will be one of the most closely watched healthcare policy areas of the second Trump Administration. Before last week, it was suspected though not yet known how Trump's "concepts of a plan" for U.S. healthcare coverage would play out. Now we know.
First was the announcement that HHS would significantly reduce funding for Marketplace and Medicaid navigators who help consumers select plans — from a Biden Administration annual high of $100 million to $10 million. Next came the first major healthcare regulation of Trump's second term, one that Health Affairs characterizes as a move to "restrict marketplace eligibility, enrollment, and affordability.
More on that next week as HealthLeaders digs into the HHS proposed Marketplace Integrity and Affordability rule.
Aetna’s Medicare CMO outlines the potential of Medicare Advantage “to keep people happy, healthy and at home.”
Is our healthcare system well-equipped to support healthy aging? There are many ways to answer the question, from access and affordability to disease and mortality rates to Star Ratings. Answering well would require volumes.
How does the role of supplemental benefits and Special Needs Plans in the aging-care healthcare ecosystem of the country’s fourth-largest MA plan? We interviewed Dr. Ali Khan, Chief Medical Officer of Medicare at Aetna, a CVS Health company. Khan is also a practicing physician providing primary care for older adults on Chicago’s west side at Oak Street Health, also a part of CVS Health.
The ”whole ecosystem” of aging care
HealthLeaders asked Khan about one aging care model — patient-centered medical homes for seniors, with care coordinated by geriatricians — and how Medicare was performing in this respect and what it could do better.
“This is the active talk track for a lot of my day. I wish we had enough geriatricians and gerontologists to staff that kind of work,” says Khan.
“But any great clinician is thinking about more than just a patient’s lab numbers. They’re thinking: ‘What about the whole ecosystem of care, of health, and how do we put that together?” Khan said. “Is the patient trying to get to a doctor’s appointment? Do they have security challenges?’”
Khan adds: “Our goal from a Medicare Advantage perspective is to fill in those gaps, the missing pieces in a member’s day-to-day life — the places where their clinical teams are so busy taking care of patients, that they need a secondary player like us to come in and connect those dots.”
Khan provides a few examples of how Medicare Advantage “can unlock private sector innovation beyond traditional Medicare.” These include fitness benefits and social isolation support.
“We are making sure that every Aetna member has access to Silver Sneakers across 1,500 locations” says Khan. Silver Sneakers is a fitness benefit that expands behind exercise classes to include online/digital app education and support.
“We also know that 33% of older adults feel lonely. It’s the biggest health risk factor in our time. As a result, we spend a lot of time on social care connectivity programs.”
Khan also cited Aetna’s Resources for Living® Program, which connects members and/or their caregivers with community services and resources.
“Resources for Living helps members figure out how they want to live their lives and navigate related resources with an omni-channel approach [e.g., interaction via digital apps, phone, email, traditional mail]. Being able to offer these core services through our supplemental benefits program becomes really powerful.”
How supplemental benefits support aging care
Supplemental benefits are a key differentiator of Medicare Advantage. They represent extra benefits — dental, vision, and hearing, as well as SDOH services like transportation and in-home services — that original Medicare does not offer.
Khan noted that Aetna members “are excited about supplemental benefits and what they provide.” This includes care innovation.
“Over the past 10 years, there has been great innovation across all health plans to support people with food insecurity, to give them access to healthy meals — whether that's right after hospitalization or on a more regular basis.”
In addition to Silver Sneakers and Resources for Living, Khan cited the Aetna/CVS Health Extra Benefits Card, which provides a monthly allowance toward every day expenses like food, transportation, even durable medical equipment.
“Members make those decisions, and that helps give them autonomy.”
In addition to autonomy, supplemental benefits must deliver “real clinical impact” and support healthy aging while offering “a proactive journey for members.” Here Khan applauds the power of proven programs outside of Aetna. One example is Capable, a Johns Hopkins University School of Nursing program that launched in 2009 and sends teams of nurses and carpenters into patient homes to identify needs and make repairs in real time.
“Capable was profoundly useful in reducing medical costs and improving quality of life for patients with low incomes,” says Khan. “So today at Aetna, we’re asking: How do we do that same kind of work? We don't have any carpenters in homes yet, but how are we proactive? How do we prevent problems before they start?’”
Khan asks these questions from personal experience, specifically his grandfather who had been a professor.
“We didn't catch my grandfather’s hearing loss. Two years later when his dementia became very abruptly noticeable, we realized that my grandmother had been covering for him for a long time. The biggest thing that his team said is that if we'd caught his hearing loss earlier, it probably would have enabled him to stay more socially connected.”
How Special Needs Plans support aging care
Supplemental benefits in Medicare Advantage help address the needs of specific members, including those enrolled in Special Needs Plans (SNPs). These plans cover those who are chronically ill (C-SNPs) and those who are dually eligible for Medicare and Medicaid (D-SNPs).
Two examples at Aetna include fall prevention services, which are a standard plan benefit for D-SNP members, and in-home supports for C-SNP members with congestive heart failure. The latter includes wireless scales that do not require member WiFi but can provide remote monitoring data on weight and fluids without a hospital or office visit.
These aren't just nice-to-have benefits. They can make a real difference,” says Khan.
“The shift is toward keeping people healthy at home,” says Khan. “That’s true across the board, but it gets really interesting within different cohorts of patients across different generations, even people who are potentially in their last year of life.”
How Aetna’s CVS connections support aging care
Aetna is not the only partner in these efforts. As a CVS Health company, it collaborates with the pharmacy-clinic retailer and its other companies. They are Signify Health, a technology and services company with a network of 10,000 clinicians who support in-home care in 50 states, and Oak Street Health, a network of comprehensive primary-care centers for older adults.
Khan details how all four companies work together.
“Now, Aetna can leverage reminders from CVS pharmacists right at point of care. Or identify high fall risk based on Signify Health’s home health assessments. Or deliver high-value primary care through provider networks like Oak Street.”
“We're here to shift care from reactive to proactive,” says Khan, adding that “the potential of Medicare Advantage is to show how benefit and resource coordination come together to keep people happy, healthy and at home.”
The Aetna Medicare CMO concludes: “The more we are doing to provide common sense benefits and ensure members understand what they're eligible for, the more we're connecting the dots. That's the work we're here to do.”
A 'renewed call to action to address affordability' leaves all options on the table.
Per the University of Michigan Value-Based Insurance Design Center, VBID aims to lower or remove "financial barriers to essential, high-value clinical services" (e.g., increased use of preventive and essential chronic care. It also seeks to decrease spending on low-value services that provide "little or no benefit to patients, have potential to cause harm, incur unnecessary cost to patients, or waste limited healthcare resources" (e.g., prescribing branded drugs over available generics).
As noted in Part I of this series, VBID improved outcomes but cost CMS $4.5 billion in model years 2021 and 2022. But for those ready to write the model off, consider these 2025 statistics:
67% of Americans are concerned about healthcare affordability — a 10% jump from 2024 (Pew Research Center)
medical costs that are the highest in 13 years per PwC, which further cited . . .
an 8% spike in group insurance medical spend
In an environment where healthcare costs present considerable risk, can any option be taken off the table? Part II summarizes how the VBID model could succeed, the MA model lessons learned, and why value-based care in general must somehow achieve the impossible.
'Not to save money'
A Health Affairs post-mortem notes that CMS’s termination of the MA model "should be interpreted as an assessment of the specific design of this program as opposed to a conclusion about the general cost (or potential) of VBID as a concept."
"The primary goals of V-BID programs in general, and the MA-VBID model specifically, are to increase access to care, enhance equity, and ultimately improve the health of Medicare beneficiaries – not to save money."
Did we misunderstand what VBID was supposed to accomplish — perhaps value-based care (VBC) in general — or do we need to accept that improving both cost and quality is nearly impossible? How can we, given unabated healthcare inflation?
How VBID can succeed — and more reasons it didn’t in MA
Health Affairs adds that VBID has demonstrated its ability to "increase adherence to high-value services, reduce disparities, improve patient outcomes, and in some instances decrease expenditures. The latter is where VBID failed spectacularly in MA, due to the risk adjustment and rebate payment spikes mentioned in Part I of this series — and three other reasons:
The use of more high-value services (i.e., more good things still increase spending)
The lack of specific deterrents for low-value services (e.g., payment/benefit design changes)
Uncounted downstream savings due to a short evaluation period (e.g., lower long-term disease management costs)
"Instead," note the authors from U of M and its VBID Center, "assessments of whether the gains in health achieved are worth the additional money spent should be conducted on the same level playing field as other health care interventions."
MA lessons learned and those 2030 goals
VBID’s failure in MA did create some successes and lessons learned. Health Affairs notes that
MA plans can now offer many of VBID’s supplemental benefits more broadly (e.g., Special Supplemental Benefits for the Chronically Ill, or SSBCI).
CMS’s press release on VBID’s MA termination cited lessons that will inform "broader MA program policies, including strategies to improve:
population health outcomes and health equity through the continued screening of health-related social needs linked to supplemental benefits
understanding of benefit use through better data collection and reporting
medication adherence through reduced Part D cost sharing
These lessons learned and continued strategies will be important for CMS to meet its goal of having all Medicare beneficiaries in a value-based arrangement by 2030.
Can value-based care be an either/or proposition?
Value-based care has been the unattained gold standard in healthcare for more than a decade. But expecting it to deliver like the consumer electronics industry — innovation that makes products better and cheaper — has proven unrealistic.
The Health Affairs post-mortem for MA VBID MA noted: "There are practically no health programs or clinical services — including almost all health quality metrics — that save both lives and money."
Improving outcomes while lowering costs may be notoriously difficult to do. But with rising inflation and sinking consumer confidence, does the industry have a choice left but to try?
What's next when policy can't fix what policy created?
Last December, CMS announced that it would terminate the Medicare Advantage Value-Based Insurance Design (MA VBID) model due to “substantial and unmitigable costs to the Medicare Trust Funds.”
How substantial? More than $2 billion annually in both 2021 and 2022. Why these spikes? That is a more complicated question, as are others on whether VBID can succeed more broadly and what that will require.
What is VBID?
First conceptualized in 2005 by the University of Michigan Center for VBID (UM VBID Center), Value-Based Insurance Design “is built on the principle of lowering or removing financial barriers to essential, high-value clinical services.” In its response to CMS’s termination of the model, the Center added that VBID “aims to lower out-of-pocket costs for high-value services while discouraging spending on low-value care.”
Low-value care includes services “that provide little or no benefit to patients, have potential to cause harm, incur unnecessary cost to patients, or waste limited healthcare resources.” High-value services include the increased use of preventive and essential chronic care.
But there is also a fine line between low and high value. For example, PSA screening for prostate cancer saves lives (high value) but becomes low-value for older men (age 70+). This per the Task Force on Low-Value Care, which in 2017 included this screening in its Top Five List of low-value services:
Vitamin D screening tests
Diagnostic tests before low-risk surgery
Imaging within six weeks of low-back pain onset
Branded drugs when identical generics are available
From January 2012-May 2019, waste from low-value care — a/k/a “overtreatment" — totaled $12.8-28.6 billion.
VBID: Outcomes versus cost in MA
It’s not unusual for CMS and its Innovation Center (CMMI) to retire models. In fact, it’s required if models do not generate savings or improve outcomes with cost neutrality for Medicare within a specified time.
Launched in 2017, the MA VBID model sought to enhance healthcare access for chronically ill and underserved populations by reducing cost-sharing and offering supplemental benefits. These benefits are often associated with the social drivers of health (SDOH), such as lack of access to healthy food or transportation to medical appointments. The model also sought to increase health improvement activities (e.g., preventive screenings, care management and/or disease management (CM/DM)
The MA VBID model didimprove outcomes, specifically patient adherence to cholesterol and diabetes medication, as well as breast cancer screening.
It also cost Medicare an additional $2.3 billion in 2021 and another $2.2 billion in 2022.
This spike — after three-plus years of relative cost neutrality, if not savings — was a bridge too far, for CMS. Its press release terminating VBID, the agency noted that its excess costs “were unprecedented in CMS Innovation Center models” and that “no viable policy modifications” could address them.
How bad does a model have to be to earn those assessments? Or is there simply a limit to
what a model can and cannot achieve if cost and quality expectations are not realistic? Are the conclusions different for VBID when applied to Medicare Advantage versus other programs and populations?
Let’s assess.
VBID: A glass half full or half empty?
In a Health Affairs post-mortem, UM personnel — including VBID Center director Dr. A. Mark Fendrick — note that CMS’s termination of the MA model “should be interpreted as an assessment of the specific design of this program as opposed to a conclusion about the general cost (or potential) of VBID as a concept.”
The article adds that a “robust evidence base demonstrates that V-BID interventions increase adherence to high-value services, reduce disparities, improve patient outcomes, and in some instances decrease expenditures.” The article concludes that “the primary goals of V-BID programs in general, and the MA-VBID model specifically, are to increase access to care, enhance equity, and ultimately improve the health of Medicare beneficiaries – not to save money.”
VBID wasn’t required to save money for the Medicare program. But costing it $4.5 billion in two years is another matter.
The problem is that at least some of the problems that plagued the VBID MA model plague the MA program in general — namely risk code and rebate finagling. Per Health Affairs:
Substantially higher risk scores increased CMS payments to MA plans for VBID enrollees. Higher scores help if more patients who need more care are identified. They hurt if they represent upcoding, an MA plan practice that inflates patient risk scores artificially to bilk money from Medicare.
Higher rebates increased these payments further. Every year, MA plans submit bids for how they will cover the expected costs of providing Medicare Part A and B services. Bids below benchmarks earn plans a percentage of money back based on their Star Ratings (rebates). Higher rebates under MA VBID were thus attributed to higher quality care.
Such is the paradox of value in healthcare and why few to no models can improve cost and quality unilaterally.
In Part II of this series, HealthLeaders will explore what the high cost of VBID in Medicare Advantage means for the model — and for value-based care — in general.
More answers from the KFF Marketplace webinar and a plea that five years of progress not be undone.
In its Feb. 10 webinar, the Kaiser Family Foundation (KFF) posed the question “What’s Next for the Affordable Care Act?” — and attempted to answer it with three more. Based on the impact of premium subsidies and their possible expiration:
Is the Marketplace broken or largely successful?
If the Marketplace is broken, how will future reforms succeed where past attempts have failed?
Are continued subsidies part of the problem or part of the solution?
The KFF event and its panel explored these questions from divergent viewpoints
Is the Marketplace broken or largely successful?
When asked how to prevent uninsured without premium subsidies, Brian Blase — President-Paragon Health Institute — made a blanket declaration,
“The Biden administration policies really juiced enrollment along with the expanded subsidies . . . They also created a Special Enrollment Period (SEP) for anyone claiming income between 100-150% of FPL to sign up at any point in time during the year.”
Blase added: “Now, if you combine that with the fact th
greatly reduced funding for navigators who help people enroll
at they're also not checking income, I don’t think this is a well-run approach to a government program.”
Refuting these claims was Sarah Lueck, VP Health Policy-Center on Budget and Policy Priorities, who added that a “series of policy changes” made the Marketplace “a lot harder to access under Trump.” These included:
shorter open enrollment periods
more restrictions placed around SEPS
“I don't want to see that happen again,” Lueck added. “There were a lot of things changed for the better . . . just opening the door and giving people more opportunities and time to enroll was extremely important.”
The debated hinged on how the panelists viewed the Marketplace. Blaser cited the importance of stabilizing a deteriorating market during Trump’s first administration, while Lueck replied:
“We’re not talking about Marketplace stabilization anymore. We have to be careful and recognize where we are versus the environment of 2017. The Marketplace is working pretty well. There is record enrollment, and we don’t see huge drop-offs of enrollment during the year that we used to.”
If the Marketplace is broken, how will future reforms succeed where past attempts have failed?
Blase indicated he would want to “eliminate enhanced premiums subsidies entirely and focus on regulatory reforms.”
“Americans should have the right to spend their own money financing healthcare as they think best meets their needs.”
Here, Blasé includes short-term limited-duration insurance (STLDI) plans and his belief that they offer greater value via provider choice, benefits and affordability.
[STLDI has pros and cons, particularly as a replacement for comprehensive coverage and its adverse effects on the Marketplace. The first Trump Administration expanded STLDI options, lauded in Trump’s 2020 budget. The Biden Administration narrowed them again, For a refresher, revisit our two-partseries.]
Blase also defines value as having skin in the game.
“Full subsidization discourages insurers from designing plans that enrollees actually value enough to pay a small fraction of the premium. This modicum of value helps protect against fraud.”
Lueck again rebutted: “Fraud is always raised as reason to tighten programs and cut spending by federal government. The Trump Administration is already looking at healthcare and other programs as a way to fund other initiatives.”
After the September debate between candidate Trump and then-Vice President Kamala Harris, Larry Levitt — EVP of KFF and moderator of its panel — noted the attempts of the first Trump Administration’s to look at healthcare.
“He did, in fact, propose the concept of an ACA replacement plan in his 2020 budget, though it has never gotten much attention . . . [It] would have repealed the ACA’s premium subsidies and Medicaid expansion, replacing them with a block grant to states. It also would have capped federal Medicaid spending. All told, Trump’s plan would have reduced federal spending on the ACA and Medicaid by over $1 trillion over a decade.”
Are continued subsidies part of the problem or part of the solution?
Here, Blase answers: “Proof that the ACA is broken is that affordability requires substantial subsidies that health plans then profit from. Insurers make more from government than the private market.”
“I think that’s a problem,” he continues. “Too much subsidization.”
Blase only supports continued subsidies at 400% FPL “until there are some broader ACA alternatives — especially for middle- and upper-income people.”
Neither Lueck nor the third panelist — Cynthia Cox, VP-KFF — cited specific alternatives. Confident that the Marketplace is working well, Lueck stressed that the tremendous progress of the past five years should not be undone.
“I think there's such a strong case to be made, even just thinking about the last election, that people want more financial security. They want lower costs out of their pocket.”
“We're in a place where we've made a lot of progress, and we certainly have a lot of work to do. But I think making more people uninsured, raising people's costs, reducing program eligibility, and making people go through more red tape to get coverage is going to be the wrong direction.”
KFF webinar explores the future of a Marketplace whose enrollment has soared but has few friends in the Trump Administration.
“It’s definitely been an interesting several months!” This declaration from Larry Levitt, EVP of Kaiser Family Foundation, was an apt kickoff for KFF”s webinar: “What’s Next for the Affordable Care Act?” That question was active throughout the 2024 election cycle and was explored on Feb. 10 in an online panel that included:
Sarah Lueck, VP Health Policy-Center on Budget and Policy Priorities
The panel began with a look back at the Marketplace and where it’s been
The Affordable Care Act — then and now
At first, the ACA was “broadly unpopular”. This includes the Marketplace, where Americans who do not qualify for Medicare, Medicaid — or who do not have employer-sponsored health insurance — can purchase and be guaranteed coverage despite pre-existing conditions.
In the Exchange’s early years and as recently as 2020, premiums were higher and many large insurers had exited.
“Enrollment was 11-12 million each year until the subsidies passed, leading to a Marketplace that has doubled in size during the past four years,” notes Cox of KFF.
Marketplace enrollment now exceeds 24 million people — “fueled largely,” says Cox, by subsidies that are set to expire at the end of 2025 unless Congress extends them.
The American Rescue Plan Act of 2021 (COVID relief) enacted temporary and enhanced premium subsidies (EPS), the latter extended by the Inflation Reduction Act of 2022. Per KFF, these subsidies “increase the amount of financial help available to those already eligible for assistance under the ACA and . . . expand subsidies to middle-income people (with incomes over four times the poverty level.”
More coverage, more care — What’s not to love?
The benefits of these subsidies — broadly and in the everyday lives of millions of Americans — are clear. The panel noted that the average subsidy under is $770 per year with many Marketplace enrollees enjoying a $0 or near $0 premium.
“Through the combination of EPS and COVID protections, the uninsured rate has reached record lows,” notes Cox, adding: “The point of this whole exercise is to make sure people have coverage. Claims data shows that this coverage is translating to access to healthcare.”
Lueck (Center on Budget and Policy Priorities) concurred: “If Congress allows Marketplace subsidies to expire, premiums will increase significantly and some will lose eligibility altogether.
Here Blase — who also served as Special Assistant to the President for Economic Policy during the first Trump Administration — raised several objections. These included the subsidies’ costs to the government and the impact on employer-sponsored coverage.
These subsidies are very expensive. The panel cited a Congressional Budget Office (CBO) projected price tag of $335 billion over the next 10 years if the subsidies continue.
“If they are made permanent, I think you’ll see more small businesses dropping coverage [and directing their employees toward the Marketplace . . .T]hey’ll view the subsidies as a permanent change in government policy that gives them less incentive to offer coverage.”
This was, in fact, a proposal of Trump’s 2020 budget during his first term.
But there are two levels of Marketplace funding . . .
A tale of two subsidies
those for people who earn up to 150% of the Federal Poverty Level (FPL) and those who earn up to 400% FPL (again expanded premium subsidies, or EPS). Cox argues that even the latter group is at risk if the enhanced subsidies expire.
“Four hundred percent of FPL is a good income, but it’s not enough to afford full coverage. Before the subsidies, this group spent 20% of their income on premiums, plus their other healthcare costs. Now, they’re paying more like 8% of income.”
Cos adds: “This is a significant savings. If EPS expires, this group would face a very significant increase in premium and would probably drop their coverage.”
KFF reports that premium payments “for the vast majority of marketplace enrollees would increase with the CBO adding that 3.8 million more people would be uninsured annually.
More questions than answers
How to fix this dilemma — one marked by “philosophical differences” (Blase) that often pit the health of the American consumer against the health of the Marketplace:
Is the markeplace broke on largest successful?
If the Marketplace is broke, how will future reforms succeed where past attempts have failed?
Are continued subsidies part of the problem or part of the solution?
Part 2 of this series will examine these questions and the responses of the KFF panel.
New research from Sage Growth Partners notes that “a more substantive transition to value-based care” could be coming — but it has competition.
Value-based care isn’t the only priority highlighted in The New Healthcare C-Suite Agenda: 2024-2025 Market Report. It’s just the only one where providers identified payers as part of both the solution and the problem.
The new report from Sage Growth Partners is based on annual survey responses from more than 100 hospital and health system C-Suite executives and “reveals a new prioritization on growing revenue, fortifying the workforce, reducing costs, [and] transitioning more revenue into value-based care arrangements.”
There’s no time like the present to meet these goals. Per the Sage report, 65% of survey respondents say patient health is worse than pre-pandemic with only 5% are confident that patients have caught up on delayed care.
How do you provide more care and protect the bottom line? Is VBC the answer? And in 2025, how do provider executives feel about the payer role in that equation?
VBC as obstacle and opportunity
Value-based care – in addition to delayed care and staffing — was one of three significant operational obstacles that hospital and health system executives named in the HHS executive survey. Among many topics, Sage examined VBC growth and success through the lens of provider participation, revenue and contract types.
Level of participation
While 52% of execs plan to participate in VBC at current levels, 29% are aggressively adding contracts while another 12% may put their plans on hold.
Revenue from VBC contracts
Sage reports that 44% of HHS providers have more than one-fifth of their revenue in VBC arrangements.
Nearly half of hospitals and health systems is progress but raises questions about the other 56%. Among this group, nearly one in five HHS providers (21%) earn between 40-100% of their revenue from VBC contracts. Whether that gives these providers more market power or makes them more vulnerable depends on the success of these contracts — and their many competing models and priorities.
Types of VBC
As the Sage report notes, healthcare’s shift from fee-for-service to VBC “continues to be convoluted.” 26%—Navigating the transition from fee-for-service and 29%—Identifying appropriate VBC models for the organization
There are seven VBC arrangements that HHS provider executives are either implementing or considering:
P4P based on quality — 60%
P4P based on quality and value — 55%
ACOs with shared savings/risk — 53%
Bundled payments for a specific episode of care — 46%
Fixed payment per patient (capitation) — 26%
Episode of care payment for specific conditions or procedures — 22%
Hospital at home/Medical home models — 14%
The Sage report adds that “while hospitals and health systems have larger percentages of revenue at risk, the payment models appear to remain heavily-focused on quality.”
Is this a bad thing? On one hand, any progress is positive. On the other, VBC cannot simply be another iteration of P4P.
Can VBC help providers meet their top priorities — and with payer help?
In the Sage survey, HHS provider execs cite better patient outcomes and care quality as the top reason (41%) to participate in VBC but growing revenue as their top strategic initiative (57%). This mix of patient health and business health priorities permeates both VBC participation and provider strategy drivers.
Top Drivers for VBC Participation
Top 5 Strategic Initiatives (Next 2 Years)
Improving patient outcomes and care quality — 41%
Growing revenue — 57%
Financial sustainability and revenue predictability — 38%
Staff recruitment and retention — 55%
Ensuring long-term viability in changing market conditions — 34%
Reducing costs — 46%
Strengthening care coordination and integration — 32%
Patient and consumer experience — 25%
Focusing on population health management — 30%
Patient safety — 25%
If value-based care is the key to healthcare reform, then its drivers should align with priorities shared amongst stakeholders.
The Institute for Healthcare Improvement (IHI) notes: “Value can be conceptualized as the optimization of the Triple Aim” — cost, outcomes and experience — with equity and workforce well-being now added to that equation. The IHI also adds that “different stakeholders may give different weights” to these dimensions.
Sage reports that “building closer relationships with payers” is one reason why the provider C-suite is moving toward value-based care. HHS provider executives also cite payer partnerships (26%) and payer resistance (21%) among their VBC challenges.
The perennial question is whether providers and payers can come together.
Healthcare's word for 2025 may very well be uncertainty.
"New market and policy dynamics in 2025 create a challenging healthcare environment, but also present stakeholders with new possibilities." This from Dr. Sarah Alwardt, president of healthcare consultancy Avalere.
The firm has released its 2025 Healthcare Industry Outlook, which includes three key trends:
·Trend 1 —Succeeding Amid Financial Pressure: Recognizing New Stakeholder Behaviors. Look for Part D Medicare drug plans to shift costs significantly to enrollees.
·Trend 2 — Finding Advantage in Ambiguity: Navigating Tech Advances and Policy Change. Under the tech portion, AI's ability to gain public trust and deliver results. Under the policy portion, coverage solutions to meet GLP-1 demand.
·Trend 3 — Thriving in Complexity: Building Integrated Business Strategies. Plans face pressures to operate more efficiently.
This HealthLeaders feature spotlights key insights into each trend, with a focus on payer challenges and opportunities.
Remember those WTW findings from a few weeks back: that employers would address rising healthcare costs not with cuts but better benefit design? The same cannot be said for Medicare Part D Drug Plans.
"In response to financial pressure and market uncertainty . . . Part D plans shifted more of their cost-sharing tiers from copayments to coinsurance," notes the Avalere report, adding that this "could lead to unanticipated out-of-pocket spending increases."
Copayments are more predictable for consumers and generally defined by dollar amounts (e.g., $10 for popular generic drugs). Conversely, coinsurance is defined by a percentage (e.g., 10% cost share for a preferred drug) and is often more expensive.
The new cost-shifting from Part D plans to consumers is staggering. From 2023 to 2025, the percentage of drugs with coinsurance versus copays increased:
·39% for ophthalmology drugs
·34% for anticoagulant drugs
·32% for select respiratory and diabetes drugs
For example, in 2023 26% of anti-asthmatic and bronchodilator drugs were subject to coinsurance; in 2025, that increased to 58%.
Medicare prescription drug cost control can feel like a zero-sum game: attempts to aid consumers on one side (e.g., price negotiations, caps on out-of-pocket spending), cost-shifting and the exorbitant price of drugs like GLP-1s on the other. But you know what they say: Squeeze the healthcare cost balloon in one place and it bulges in another.
Additional insights on Avalere's first 2025 trend — Succeeding Amid Financial Pressure — included additional government and provider cost-control efforts.
Trend 2 — Finding advantage in ambiguity: Navigating tech advances and policy change
Every healthcare sentence inevitably includes AI.
Artificial intelligence was the first focus of Avalere's 2025 tech-policy trend, with the company noting: "Demonstrating AI's advantages will be important for gaining public acceptance of uses that could save costs and optimize care."
To gain public acceptance, information about AI and the benefits from it must be consistent and trustworthy. This couldn't be more true or more timely given healthcare's latest headlines:
·AI development may cost far less than we've been told. Chinese AI startup DeepSeek announced its AI model cost just $5.6 million to develop — 20-40x cheaper than OpenAI's. While not healthcare specific, the industry implications are massive.
·Consumers trust AI more than their health plans. Refer to the recent HealthLeaders feature on the personalization consumers need.
·Health plans hold tremendous power over data and coverage. And stakeholders are not happy about it — including employers who are "operating in the dark" per PBGH president and CEO Elizabeth Mitchell.
Avalere's 2025 outlook adds to this — and puts health plans squarely in the driver's seat of AI-driven cost savings and care optimization.."
"For decades, health plans have amassed extensive healthcare data. Today, advancements in AI can help them transform these data into actionable information."
An area that needs this action is GLP-1s.
"With growing patient and policymaker interest . . . there is increasing pressure on public and private payers to cover products," notes Avalere.
GLP-1 coverage specifically for weight-loss varies and could either expand, shrink or both, depending on the payer. Avalere's outlook notes that the Biden administration proposed coverage by Part D and Medicaid plans, adding that payers and pharma "should closely monitor whether and how the Trump administration enacts this policy."
Given GLP-1 demand and price, cost-shifting and utilization management will likely accompany coverage expansion — another example of how healthcare's cost balloon gets squeezed.
Other insights related to Avalere's second 2025 trend — Finding Advantage In Ambiguity — included the need for predictable prescription drug costs across the supply chain and stakeholders, as well possible changes to vaccine policy and coverage with the new administration.
Trend 3 — Thriving in complexity: Building integrated business strategies
Despite their power, even health plans must adapt their strategy and operations to meet growing pressures. Avalere identifies these as:
·more policy and regulatory scrutiny
·higher healthcare service costs
·greater technology use
In addition to cost, access and quality, Avalere noted that federal and state agencies will continue to look at the role of PBMs.
Noting again the tremendous demand for and cost of GLP-1s, the 2025 outlook report added: "Inflation, innovative treatments, pressure to improve quality, and other operational and regulatory dynamics will drive up the costs of healthcare administration and services for payers."
"Additionally, emerging technologies such as AI may offer increased efficiency, but need to be thoughtfully evaluated and implemented," says Avalere, calling out the risks and opportunities associated with AI, with a specific callout on its use for prior authorization.
Other insights related to Avalere's final 2025 trend — Thriving in Complexity: Building Integrated
Business Strategies — included oversight strategies for diagnostics, devices, and technology and topics related to prescription drug exclusivity, economics and outcomes.
In a final piece of advice for payers, Avalere notes: "Plans should evaluate product design, provider network performance, and care and utilization management programs to improve member outcomes and increase operational efficiencies."