Industry Top Trends for Improving the Total Patient Experience

Sponsored by
Change Healthcare

Just as consumers shop around to find the best value and service when making a significant purchase, so must patients evaluate healthcare decisions as they take on a bigger share of their healthcare costs than in the past.

Hospital and health system executives looking for revenue cycle improvements, therefore, must broaden their scope beyond providing excellent clinical care to increasing patient satisfaction with the total healthcare experience as well.

Download the new Patient Access eBook to learn more about industry insights into patient satisfaction and key strategies to improving the patient experience.

Navigating the Transition to MIPS: What You Need to Know

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Navigating change can be hard, especially when money is on the line. Our MIPS Roadmap will help you determine how to take the steps now to reap rewards, avoid penalties and provide better, smarter healthcare.   

Forrester Case Study: Economic Impact of Investing in Patient Financial Care Cost Savings and Business Benefits

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How should you improve the patient financial care experience, and what are the benefits of doing so? Read Forrester's new study on the Total Economic Impact™ (TEI) of investing in patient financial care. 

Forrester studied the performance of providers over three years as they digitally transformed their patient financial experience. Results showed that providers delivering a much more patient-friendly experience, doubled the number of ""very satisfied"" patients from a 35% average to 79%, along with a 505% return on investment (ROI) and a payback in three months.

Download this study to learn more on how these health systems achieved these results, and to help estimate the benefits of improving the patient financial care experience at your organization.

IMPACTABILITY: Maximizing Opportunities and Reducing Risk Through Data-Driven Prioritization

Sponsored by
SCIO Health Analytics

Healthcare leaders need reliable, data-driven insights to identify gaps in care, prioritize those most important to close, allowing them to identify where to expend limited resources in order to deliver the greatest outcomes.

This is impactability.

How Identifying the Right Revenue Cycle Solutions Partner Can Save Hospitals Millions: A Case Study

Sponsored by
Xtend Healthcare

Along with five hospitals, a health plan, home health agency, home parenter- al services (home infusion therapy), CoxHealth Foundation and Cox Col- lege, the health system encompasses 84 clinics and nearly 1,000 beds across its 25-county service area. CoxHealth’s 10,000 employees and more than 550 staff physicians account for a payroll of more than half a billion dollars — part of an economic impact on the region that exceeds $710 million. In 2015, after new revenue cycle leadership came onboard at CoxHealth, the team perceived a need for additional resources to address a stubborn backlog of aging accounts.

Download this case study to learn how CoxHealth significantly reduced their A/R, saw an increase in cash and a reduction in bad debt in just 10 months.

How Artificial Intelligence is Transforming Clinical Documentation

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Even with an active CDI program, consistently achieving the type of improvements necessary for value-based care requires a more contemporary approach. Adding more CDI staff to broaden coverage is not always feasible, nor does it make sense in an ambulatory environment where the physician directs the documentation and coding process and where it’s critical to capture the right details during each visit.

Explore how Artificial Intelligence (AI)–enabled technology and in-workflow clinical guidance are transforming clinical documentation across the care continuum.

Find out how AI is transforming clinical documentation specific to your program’s primary focus. Download the interactive research brief to determine the best path for your care teams to ease the clinical documentation burden and drive better outcomes.