The Two-Aspirin Headaches of Tomorrow's Clinicians
March 17, 2017
When it comes to clinical communications and workflow, today’s headaches could become tomorrow’s – but they don’t have to. Our new eGuide looks at four key challenges to clinical communication and workflow, and how four different hospitals overcame them.
Staffing shortages: See how nurses can accomplish more with less stress and spend more time on patient care.
Blending operational efficiency with clinical quality: Find out how nurses’ half hour communication workflow can be reduced to an instant.
Delivering an exceptional patient experience: Discover how our customers made complaints go down and HCAHPS scores go up by making rounding easy and systematic.
Getting physicians to adopt new technologies and protocols: Learn about how we’ve helped hospitals get physicians on board with new technology and want to keep using it.
Improve Eight Major Financial Metrics With One Change to Your Infrastructure
March 17, 2017
Imagine making significant progress on multiple imperatives with just one change in infrastructure.
What is that one infrastructure change? Your patient access systems. In particular, the systems that connect patients with your organization, getting them scheduled with the right provider at the right time. We’re talking about your call center.
Download our report to find out:
Which eight metrics are affected
Why call centers can make a difference
The qualities of a world-class call center
In the wake of healthcare reform and the shift to value-based performance, hospitals, health systems and multi-specialty practice groups are facing the need to achieve more key financial objectives than ever before. Download this report today to find out what steps healthcare leaders are taking to improve patient satisfaction and deliver financial results.
Medical Billing Denials Are Avoidable: How to Help Prevent the Top 5
March 17, 2017
To help manage the complexity surrounding your denials management program, we’ve written this article to help you better understand how denials affect your organizations’ revenue, cash flow and operational efficiency.
In this article, we’ve laid the framework to help you take a proactive role in preventing these denials, including:
Understanding the role denials play in your overall bottom line
Helping you establish medical billing benchmarks, reducing backlogs, identifying root causes
Outlining eight key elements that should be part of your denials management program
Sharing strategies for the most efficient and sustainable way to augment your revenue cycle team
Offering practical advice from a revenue cycle leader with experience at large health systems across the country
If you are a CFO or someone responsible for managing any piece of the revenue cycle at your hospital, you’ll appreciate this overview of the top reasons for medical billing denials, how to prevent them in the first place, and reviews key strategies for efficient and cost-effective denials management that you and your teams can put into place today.
Not only a great reference tool for your revenue cycle team, but this is also great reading to share with your patient access team members as many denials stem front front-end processes. Take a proactive role and help reduce your denials today.
Rise of the Third Payer: Disrupting the Patient Payment Culture
March 15, 2017
With patient deductibles and out-of-pocket costs increasing rapidly in the past five years, hospitals have been put in a difficult position of providing a consumer-friendly billing experience while at the same time reducing bad-debt and cost-to-collect. For patients, hospital bills are often inconvenient, not understandable, and not affordable.
This report will cover the difficult topic of changing the status quo and laying the groundwork for an organization-wide, sustainable approach to changing the culture of patient engagement at your facility.
Establishing the Vision – decide how your organization can best accommodate alternative payment models and patient consumerization
Creating a Culture of Engagement - Your frontline staff will need updated training and tools in order to meet these challenges.
Employing Technology – from eligibility verification to payment plans, leaving your front-line staff with technology gaps creates compounded problems for both collections and denials.
Empowering Patients – by providing resources and options, not restrictions.
PHI is the most sensitive of all data – and unlocking it for Big Data Analytics is no easy feat. The risk of reidentification grows along with the size of health data being created. Fears around patient privacy hinder progress.
This white paper discusses the inherent risks in large and linked datasets and offers guidance on the steps companies can take to protect patients and themselves.