Keys to Creating an Exceptional Member Experience

Sponsored by

In the face of shrinking margins and ongoing economic uncertainty, payors are under enormous pressure to do more with less. With aging technology and disconnected data, many payors struggle to meet these expectations.

Download the following ebook to explore how payors can use AI to create a powerful engagement strategy that meets members where they are, improves satisfaction, simplifies the members’ journey, and reduces costs.

You’ll also learn how the right engagement strategy:

  • It uses AI, speech, and natural language understanding that guides members to the optimal channel
  • Gives care service teams the tools and insights to offer effective guidance and resolve issues quickly
  • Allows resolution of complex questions with design strategies such as personalization and intent switching

Can Technology Relieve Pulmonary Complications—and the Staffing Shortage?

Sponsored by

Facilities are seeing more patients with acute and chronic respiratory conditions—but due to departures and burnout, there are fewer respiratory therapists (RTs) to treat them.1 This just-released white paper examines whether a proven2 respiratory therapy that can reduce treatment time and improve patient outcomes may also help ease your staff's burden.

Compelling evidence suggests that Oscillation and Lung Expansion (OLE) therapy may be part of the clinical and financial solution, shown to reduce hospital length of stay by 4.9 days for intubated patients and 1.6 days for hospital patients.1

This white paper examines how OLE therapy may reduce the time RTs need to spend with each patient, and potentially the number of patients they need to treat. You'll also find data related to the respiratory staff shortage, its potential impact on patient care and facility financials, and how deploying OLE therapy can support RT efficiency and effectiveness.

Wellness Rising: Accelerating Diversity, Equity & Inclusion

Sponsored by
GOMO Health

A collection of case studies highlighting sustainable, person-centered, digital health management programs that address diversity, equity, and inclusion. Learn actionable strategies to improve health outcomes for underserved populations. 

Case Study Highlights:

Successfully implemented evidence-based solutions yielding more than $250M in annual savings

Tactics to connect various agencies to deliver programs that address patient-reported social determinants of health and identify and decrease disparities and gaps in care for underserved, vulnerable populations.

The creation and implementation of the first engagement and data hub for integrated care, coordinating physical and behavioral health, human/social service, law enforcement, and judicial organizations

MIPS: Recommendations for Physicians

Sponsored by
Change Healthcare

Traditional MIPS plans will conclude in 2023. In the past few years, due to extensions, exclusions, and other factors that might have meant you weren't too concerned with the extensive details of the MIPS program, the results might not have had a significant impact on your practice.

Are you prepared to avoid penalties?

Here's what you need to know to act now to prepare and prevent penalties.

Creating the Ideal Patient Billing and Payment Journey

Sponsored by
US Bank

Three ways providers are eliminating complexities to boost margins and make positive impressions

During a recent panel discussion during the HealthLeaders Revenue Cycle NOW Summit, industry experts Tonie Bayman, Director of Revenue Recovery, at Memorial Hermann Healthcare System, and Misty Grambow, Vice President of Healthcare and Non-Profit Solutions, at U.S. Bank/Elavon, sat down with our Revenue Cycle Editor Amanda Norris to talk all things billing and the patient experience.

This report discusses analysis on cleaner billing and payment processes, advanced patient education, next-level digital engagement and payment portals, and the future of the patient billing experience.

To learn more about what they had to say, download our latest Recap Report today!

A simple guide to AI, predictive analytics + automation in healthcare

Sponsored by

Today, automation in healthcare drives the whole rev cycle, from auto-generating patient estimates to auto-posting payments. But one thing prevents leaders from harnessing the power of automation in healthcare: terminology.

Did you know that 60% of CFOs and rev cycle leaders mistakenly think RPA is a form of AI? Mistakes like that are easy to make, especially when you need to decide now which types of automation in healthcare will move the needle for your organization.

Unlock AI, analytics + automation in healthcare

In our easy-to-grasp guide to tech terms, we break down artificial intelligence (AI), predictive analytics, and automation. Then we tell you exactly where you can use each in your own rev cycle.

What’s inside:

1) Simple definitions of AI, predictive analytics + automation in healthcare

2) Clear explanations of machine learning, robotic process automation (RPA) + data mining

3) A breakdown of exactly which part of your rev cycle you can automate with which technology