Strategies to optimize the value of digital technologies and improve organizational resiliency.
Over the past two decades, hospital IT leaders have massively invested in digital technologies. They’ve implemented clinical systems like digital pathology, digital radiology, wireless nurse call, and smart beds. And they’ve deployed communications products such as secure messaging apps, smartphones, and other digital communication devices.
Too many hospitals have invested too much money and effort installing digital systems and received too little value in return. Why? Because to derive optimal value from these data sources, a hospital needs to be “smart.” And digital technology alone isn’t what makes a hospital smart.
In this whitepaper, learn how simplifying communication and workflows can create a better work environment and experience for nurses, physicians, and the extended care team – enabling a better experience for patients and families.
Beyond Burnout: Addressing the Mental Health Crisis in Healthcare
August 22, 2022
Maybe more than any other sector of the economy, healthcare has people at its center and relies completely on those people to care for other people. But what happens when a significant percentage of the caregiving population is suffering?
Nurses and other frontline clinicians absorbed the brunt of the pandemic’s strain and were left with the resulting consequences of that trauma – anxiety, depression, and post-traumatic stress disorder. Without adequate support to address these mental health issues, they may struggle to care for patients, leave the profession altogether, or worse, harm themselves.
This paper examines the extent of the mental health crisis among healthcare staff, including:
The extent of the mental health crisis among healthcare staff
The impact it can have on staffing levels and how a worsening labor shortage could impact patient care
Guidance on how health system leaders can support the mental health of their staff to create a more emotionally healthy and resilient workforce
In order to deliver effective, individualized treatment, providers need to start with a comprehensive 360-degree view of every patient that includes clinical and nonclinical data, along with relevant social determinants of health.
Download this e-book to see how you can:
Connect care teams and proactively reach patients at home
Empower every employee to address patient needs efficiently
Personalize patient engagement using data insights
The 2022 Trends in Patient Payment Communications report provides data and insights from a comprehensive survey conducted in the spring of 2022 by Salucro Healthcare Solutions. The report identifies key trends across the patient financial engagement experience with an emphasis on billing and payment communication preferences.
When it comes to the overall billing experience, especially communicating balances and confirming payments, it is important to invest in simple, accurate, and flexible billing systems. A lackluster patient financial experience remains the top reason a patient would consider switching providers, with 41% of patients stating that they would consider leaving their provider due to a poor billing experience.
The most effective healthcare providers use a variety of delivery methods to communicate with their patients. While healthcare consumers continue to shift their communication preferences from paper to digital, it’s important for providers to offer digital tools while maintaining traditional methods of communication. 56% of respondents prefer digital billing communications, like email or text, but 39% still prefer paper statements – and the most successful providers have methods of engaging with a diverse patient audience through their preferred channels.
Now more than ever, it is imperative for providers to implement relevant, timely, and engaging communications for their patients. Download the report today for insights and innovations needed to meet the demands of today’s patients.
How Landmark Health Re-Engaged Difficult-to-Reach Members and Improved Post-Discharge Visit Completions by 250% with Real-Time Patient Data
August 8, 2022
Landmark Health is one of the nation’s leading risk-based medical groups that delivers at-home, value-based care to high-risk patients across 17 states. Through its multi-faceted approach, Landmark is able to ensure that high-quality care outcomes are continuously delivered to at-risk patients while supporting health plans and other managed care organizations responsible for total cost of care to succeed under their value-based and quality care initiatives.
Prior to implementing real-time data notifications, Landmark relied on outdated patient care event data which prevented them from efficiently engaging with patients. Utilizing real-time data eliminated this burdensome process and improved Landmark’s efficiency and results so much that they subsequently expanded these operations to include its North Carolina, Ohio, Kansas, Missouri, and Texas locations.
In this case study, learn how the utilization of real-time data allowed Landmark to:
Improve their post-discharge visit completion rate by 250% (from 2% to 7%) over one quarter
Free up time and resources by having real-time patient location data available, versus calling facilities or the patients directly to gather such information
Support its health plan clients in succeeding under value-based care and quality initiatives by improving member engagement and readmission rates
Five Strategies for Consolidating Clinical and Non-Clinical Payments
August 1, 2022
It's time for your healthcare system to consider payment consolidation.
The healthcare payment system is more complex than ever and as the burden of financial responsibility increasingly shifts to patients, providers have to work with both insurance companies and the patients themselves. Added to this is the growing healthcare payment ecosystem which brings new payment touchpoints such as in-room visitor dining, gift shop purchases, visitor parking as well as outpatient clinical services.
Download our latest whitepaper giving you five solid strategies to deliver a better payment experience for patients while creating efficient processes and improving cash flow for your hospital system.